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We love the Vine program for launching new products. However, one recent change has made the program a lot harder to manage for us.

In the Manage Orders view, there used to be a highly visible green tag which showed which orders were from Vine.

This made it very easy to see which purchases were "real" and which were from Vine. This is critical information during launch of the product as we try to gauge the success of the product by counting real purchases to estimate the future sell rate.

Why was it removed? Is there any workarounds in the meantime to easily see how many "Real" orders we have?

Hello,

I need help and an explanation for my problem because I don't understand why this is happening and I haven't found any solutions.

This has never happened before.

In the last few days I have had six of my FBA shipments returned undelivered to FBA. The shipments were returned in the shipping process.

Reasons (as per tracking details):

1. [FBA STA (03/31/2025 10:34)-PPO4 ] Apr 09, 2025 05:12:00 AM - Merrillville IN US - Undeliverable: Incorrect address.

2. [FBA STA (05/20/2025 18:55)-PPO4] May 30, 2025 06:39:00 AM - Merrillville IN US - Undeliverable: Incorrect address.

3. [FBA STA (05/10/2025 20:10)-PPO4 ] Jun 11, 2025 10:14:00 AM - Crown Point IN US - Customer refused delivery.

4. [FBA STA (05/11/2025 07:27)-PPO4 ] Jun 11, 2025 10:17:00 AM - Crown Point IN US - Customer refused delivery.

5. [ FBA STA (05/13/2025 16:19)-PPO4 ] Jun 09, 2025 05:09:00 AM - Merrillville IN US - Undeliverable: Incorrect address.

6. [FBA STA (06/08/2025 16:59)-PPO4 ] Jun 20, 2025 09:49:00 AM - Crown Point IN US - Customer refused delivery.

FOR REFERENCE:

1. The shipping address is correct because they were FBA labels that I printed from the Amazon shipping workflow.

2. This is clearly not a carrier issue. SIX SHIPMENTS in a row. The carrier says the shipments were "undelivered" or "insufficient address".

3. The Delivery Windows for some of the shipments are closing soon and I will be charged penalties even though I did everything right.

I have been receiving all of these shipments one after the other for the past few days and I am afraid that more will come because I don't understand why Amazon is not accepting shipments from the carrier.

I have been doing FBA shipping for many years and I do everything as usual.

This is the first time this has happened and I can't find any solutions to deal with it.

I would appreciate the help with solving my issue.

Thanks.

Why can't I delete this Compliance Media after I fill it in? If I can't delete it, why will it affect my ability to modify other information on the link? I can't get the system to capture the information I modify in the background. If I use the template to modify it, it will always report an error because of this Compliance Media. I just want to modify one sentence in my description, why is it so difficult?

Dear Amazon Accounts Team Auditor, I opened an Accounts Team CASE on June 11, 2025 regarding a patent infringement review. At that time, customer service replied that it would take 7-10 days to get a response, now 13 days have passed and still no response, which has a significant impact on our business. I hope that the forum posting can work, can help to urge thanks! Urgent Urgent!

CaseID: 17892286191

@TaylorR_Amazon @Topher_Amazon @Jameson_Amazon @Dominic_Amazon @Roberto_Amazon @Stevie_Amazon

Hello fellow sellers and Amazon support,

Several of my ASINs have been deactivated without a clear explanation.

From seller support.

I received a generic message stating that my listings were removed because my business is "located outside of Amazon.com" and that these products are restricted to “qualified sellers only.” However:

* I am a **qualified seller** with a long history of good performance.

* I **source the products directly from the manufacturer** and have **valid invoices**.

* The items are sold **new**, shipped via **FBA**, and fully comply with Amazon’s policies.

I was not given a specific violation reason or a chance to provide documentation before the deactivation. This feels arbitrary and unfair.

**What I need:**

1. A clear explanation of the reason behind the ASIN removals.

2. Information on **how to appeal or get reinstated**.

3. Escalation to a **policy or performance specialist** who has the authority to resolve this.

I would truly appreciate help or insights from anyone who has experienced something similar or from Amazon representatives monitoring this forum.

Thank you in advance!

—

Ondrej Kanak

---

Chceš i českou verzi pro svou evidenci, nebo upravit variantu pro konkrétní značku, např. „Koh-i-Noor pastelky“ apod.?

Hello,

I’d like to ask for advice regarding an ongoing issue we’ve been experiencing with the Business Insurance section in our Amazon account.

The submit button on the Business Insurance page has been missing for quite some time, which prevented us from uploading our renewed policy. Because of this, we contacted Amazon Seller Support on April 28, 2025 and have been waiting for further instructions. (Case ID: 17659155651)

Today (June 19, 2025), a warning appeared on the Business Insurance page:

"We were unable to verify your Proof of Insurance. We have emailed the additional information required. Please review the email and resubmit your information for review."

However, we have not received any such email from Amazon requesting additional information.

Additionally, the Business Insurance page still displays the insurance information from our 2024 policy (policy number, start and end dates). Because of this, I attempted to upload the 2024 policy document, but the system returned an error message:

"Policy end date must be in the past."

This made it unclear whether the system is still processing the previous policy or expecting updated information for 2025.

After seeing the warning message today, I contacted Seller Support again in the previous open case (Case ID: 17659155651) and clearly explained the situation in detail. Unfortunately, I was only told to wait for an email from Amazon, and the case was marked as answered and closed right afterward .

At this point, we’re unsure how to proceed and would greatly appreciate any advice or clarification on the following:

1.Should we re-enter and submit the information for our 2024 policy (which is still displayed), or should we provide the updated details from our 2025 policy?

2.What should we do about the warning on the Business Insurance page, considering we haven't received the email that the system says was sent?

We kindly ask if any forum mod could look into this and help us.

Thank you!

@Seller_zukQNO61PzGck @Seller_37l8i4vuvugjG@Seller_4GjtS9k0cnHHv@Seller_QYS7Alex1XIw4@Seller_SBIjJooGeXSQ6@Seller_pAPBCLhysbW5T@Seller_8hQgfj6OVZYse

Has anyone else seen a sudden drop in sales? Our have dropped almost to zero sales. Called Amazon Seller support many times and they keep saying nothing wrong. But it is unbelievable as we are not getting any sales. Prior to this all our FBA inventory showed up as zero. We have also increased ad spend but the result is almost non-existent sales. Which is bizarre. Feels like an Amazon system glitch. Sales dropped by 3000+ USD! Very bad for small businesses. Please provide any suggestions or actions we can take to address this. Amazon partner support is no help. We have many products meeting deals criterion but we can't create any either.

Hello sales experts !

Need your guidance here. I have listed a car Ashtray as generic on AMZ. As per AMZ AD Policy, I've been informed that items related to smoking are not allowed for Ads. Campaigns. Kindly guide what are my options to promote this GENERIC product ?.

Regards

This is a harsh truth, but it needs to be said — Amazon is permanently holding the funds of thousands of sellers, not because they proved wrongdoing, but because most of us can’t afford the cost of arbitration.

When Amazon deactivates a seller account under vague reasons like “deceptive behavior” or “violation of the Business Solutions Agreement”, they also refuse to release your funds — even when:

1. You fulfilled all orders

2. Customers are happy

3. There are no A-to-Z claims or chargebacks

4. You’ve submitted ID, invoices, and everything they asked for

After that, they refer you to the American Arbitration Association (AAA). But the reality is:

• Arbitration costs $4,349 USD up front for claims involving non-monetary relief

• Many sellers are individuals with no access to savings because Amazon is holding it all

• Fee waiver requests are often denied, even for those with $0 in their bank accounts

Sellers who can pay the arbitration fee — usually larger businesses or those with savings — often get their funds back once Amazon is legally forced to respond.

But those who can’t afford arbitration? Their funds stay locked forever, and the case is silently buried.

This isn’t just my story — this is happening to countless sellers across Amazon’s global marketplaces. Small sellers, single moms, first-time entrepreneurs — we trusted this platform to build something real, only to have it taken away with no hearing, no conversation, no recourse.

Amazon, if you're reading this:

We understand the need for fraud prevention. But justice shouldn't be based on who can afford it. Holding someone’s business income hostage without due process isn’t just unfair — it’s exploitative.

To other sellers:

If you're facing the same situation, please comment. Maybe if enough of us speak up, Amazon will finally listen — or at least, the public will see what’s happening behind the curtain.

@Seller_kIukTwdhvntAp @Seller_LVZcgxAgZ2xBv

@Seller_OvL8C4BJWiuS9 @Seller_Drj4AlOiVmNJt @Seller_4zBzdtgCyS9EI @Seller_8sP6ffckcRn6v