Hi,

I had a registered brand in the UK that disappeared at some point from my brand registry account. Even though the brand disappeared, I could access the brand benefits such as brand analytics and Video Ads in Seller Central.

To resolve the matter, I raised a case (9289383522) with support. After back and forth for over 6 months with support to explain my issue, I was told that when I log into my brand registry account, I end up logging in with a merchant token with which my brand was not registered. I asked support to merge the merchant tokens with my brand registry account so that I can view it but I was told that it was not possible. As a solution, I was suggested to get my registered brand removed and apply for brand registry again.

I agreed to have my brand removed and applied again. However, my application and subsequent appeal were rejected. So now, while trying to make my brand visible in the brand registry account, I've lost access to my brand benefits without really understanding why my application was rejected for a brand which was already registered and was removed on support's advice.

Can someone help me with this please? Thanks.

@Seller_DNQGSsdC7DccM@Seller_z3k8APxGfbQEK

hi .

iam trying to get brand approval for wall art .i purchased a wall art print with brand label .however, when i sent the pictures to amazon ,it keeps getting rejected from amazon with this standard reply ...

Hello from Amazon Selling Partner Support,

Thank you for giving us the chance to help you with getting a Global Trade Item Number exemption for brand [ the mug vault].

After a review, we’ve identified that you haven’t provided images that meet all requirements. The images of the product or packaging should meet the following criteria for granting a Global Trade Item Number exemption:

– Provide images of all six sides of the product and tags, unless it’s not possible to capture a six-sided image (for example, a scarf).

– Product images that you provide in the application must be in focus and show the complete product. The text in the images, such as the brand name, must be clearly legible.

– The brand or publisher name that you provide in the application must be an exact match to the brand or publisher name available on the product and packaging.

– Images must be real-world pictures of the products, meaning that the product and packaging can be held or placed on a table while you capture the image.

– Branding must be permanently affixed on the packaging or on the product.

– The product or its packaging must not have a GS1-certified barcode. If a valid GS1-certified barcode is available, you can use it to list products instead of requesting a Global Trade Item Number exemption.

To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.

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Hello, my payments have been postponed for about three months as (Account Level Reserve) and this situation has shaken our business and budget since it is our only source of income. We have now had to take out a loan. I have passed all the necessary verifications to make our payments and they said I do not have any tax debt. My account balance is also clean. I do not understand why my payment is being held. If a valuable Amazon official can help me, I would be very happy. Thank you.

Hi,

Customer orders 2 t shirts 'I Love My Boyfriend' & 'I Love My Girlfriend' t shirts on the 8th february, obviously for valentines day, customer messages saturday night just gone, 4 weeks after the due delivery date saying

I didn't reply to the customer because there clearly trying it on to get a refund, a genuine customer who hadn't recieved the item would of messaged me within a week of the due delivery date not 4+ weeks, its obvious amazon is showing them the item may be lost, A-Z granted today and funds re-imbursed, more money out of my pocket thanks to amazon.

@Seller_rX0LOsTSK2Zer @Seller_TSXM2A5nxWSuH

When will this 'YOUR ITEM MAY BE LOST' thing stop!!!?? you said you were chasing it up months back and we've had no update!!! amazon clearly do not give a s*** about this because they still keep the fee's anyway, so it's ok for us sellers to keep suffering whilst you tell all our customers there item may be lost when the postman has not scanned the item upon delivery, why is it very rare that people claim theyve not recieved items on other platforms, yet on amazon its all the time, the numerous threads about this just go to show.

STOP PUSHING TO CUSTOMER THAT THERE ITEM MAY BE LOST

Amazon is basically becoming a hub for scammers and free items.