Amazon, why do you keep sending emails to customers warning that their order "may be lost" when it’s simply sent via Royal Mail 2nd Class Letter—which, as you well know, has no tracking?

We buy the labels directly from Amazon, so why isn't that enough? Instead, these unnecessary warnings encourage fraudulent buyers to exploit the system and claim free refunds. The worst part? Many of these cases could be avoided if Amazon stopped undermining its own shipping methods.

When this happens, we’re left dealing with the mess—showing customers the label, hoping they realise their item is still on its way, and then filing Royal Mail compensation claims when necessary.

For context: on our own website, non-delivery rates are about 1 in 2,000 orders. On Amazon? More like 1 in 75. That speaks volumes about the level of buyer abuse happening on this platform.

Amazon, it’s time to fix your system instead of making it easier for scammers to exploit honest sellers.

Hi all,

I have had a customer return a fake mobile phone today.

I get the impression this isn't the customers first time doing this. They opened a return request stating 'the wrong item was sent', they have then returned a fake mobile phone using Royal Mail Special Delivery, presumably so they have proof of me receiving and it gives the impression that whatever they were returning, they wanted insured.

I have contacted Amazon support, reported abuse & opened a case informing Amazon of this fairly elaborate scam however i have recieved no help whatsoever. I am trying to get ahead of this because i already know for a fact that as soon as i deny refund, or partially refund, the customer will open an A-Z claim and i will no doubt lose the £714.99 i sold it for.

The phone the customer has returned is a fake device with a made up Serial number & IMEI. I have sent pictures of this device to Amazon but they haven't even acknowledged them.

I am unable to open a Safe-T claim and at present am unsure what options i have here, if any?

I am in two minds as to whether to report this to the police as theft. Though i know that doesn't get me my money back...

Any help is greatly appreciated.

Our account is inactive due to a VAT problem. Although we have all the documents and sent them to Amazon, Amazon has not activated our account.

Even though I'm based in the UK and my address is not virtual, amazon does not verify my VAT estabileshment. We provided all the documents but it still refuses.

I can't call them from the call me now button and when I open any case it closes automatically. There is no one to get information and solve the problem

Amazon seller support help. I have both money and inventory inside.

Hi all,

Some advice and help would be appreciated I've followed all the guidelines attached invoice with 10 or more product Rimmel powder.

But I keep getting rejected time after time with the reason