I am having mounting problems with 4PX (based in China), a shipper with whom we entrusted freight shipments to Amazon warehouses in the US and the UK.
Their website claims that they are experts. They don’t even know how to schedule a delivery appointment to Amazon, and as I write this, merchandise sits in their warehouses over a month late. Yes, it missed Christmas.
Payment has been made in full–demanded arrogantly with an additional fee for “FBA services.” Almost laughable. 4PX won’t confirm a delivery date with Amazon for any shipment. This is freight, not some knick knack hanging indecisively on the lip of a trash can over a box of “to-be-eBay” listings in the garage.
Representatives of 4PX disappear, and replacements are not named. Emails go unanswered. Worse yet, offers to assist in the complicated and ever-changing process of delivery to Amazon are ignored by staff until, of course, the last minute–in a very pushy and demanding fashion.
When questions are acknowledged, the less-than-reassuring mantra “Don’t worry” is oft repeated.
What a disappointment. I wouldn’t recommend them to my closest competitor.
Has anyone had similar experiences? Any recommendations?
Edited by: DollTV Limited on Dec 21, 2014 6:15 AM