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The rejection of CWL1 has caused us significant economic losses. @ Winston_Amazon

We ship according to the warehouse automatically allocated by Amazon: CWL1

When delivering to the warehouse, it was discovered that CWL1 is a standard parts warehouse.

We have seen many shop owners encountering such situations.

Can't accept our shipment, why does Amazon require us to deliver it to CWL1.

Even now, creating shipments is still sent to CWL1!

The case did not solve the problem!!

Does every new product that I list need compliance?

I thought it might show up when I list a new product but nope.

I want to sell a plastic reusable water bottle but I am having a nightmare trying to find the relevant information of what exactly I need.

Can anyone help?

Thanks

Is there a reason for this? I know I can ignore the warning but I'm sending in 10 gaming controllers that are 4kg boxed. The "expected" weight is over 100kg. How is that even possible?

How can we get a reply from Amazon!

They ignore the question I raised on an A-Z claim

The customer should not be able to raise a claim without contacting the seller first - is the policy - so how come, yet again, this happens - I see many sellers have the same issue

If you quote the policy back to A-Z the question is ignored and a standard response is issued that has nothing to do with the policy ?

Richard

As per the title. Has anyone seen a massive decline in sales over the past two weeks? Impressions had a huge dip a week ago also. Maybe half term and the budget affecting things but other sales channels are normal?

We have been selling here on Amazon nearly 10 years and never seen things this bad over the past year or so. Its getting worse everyday and we feel like it seems its not worth selling here anymore.

Anyone else feeling the same ? or is it just an economic issue and people do not have money to spend on non essential goods?

I have been trying to get ungated on a Stanley product for weeks on end and it still won’t allow me to be approved , my invoice was wrong at first so I sent my products back and re ordered them, got a brand new invoice with all the correct information and I still have not been approved on the product, every time I try I am greeted with a bot like , automated response which proves it’s not a human viewing my invoice , when I try to contact support I’m not supported, I’m given information that is very obvious to me and isn’t sorting my issue out, nobody can put me through to the brand approval team, I’ve been told I’ll be cont aged personally about my issue and have been left in the dark , this is literally so unprofessional and even worse that I pay a monthly subscription to sell on Amazon and still can’t sell although I’ve followed the rules , I would like a manager to contact me personally about this issue so I can get it resolved

hi

Just wondering as a buyer messaged me saying they need to exchange a product I messaged them back saying no problems etc.. the next message was "don't worry iv purchased directly off your Website I'll send this back for a refund"

I haven't don't anything to lead them to my website etc no cards in packaging or anything.. just abit worried Amazon will take it the wrong way as I'd I lead them to my website. Anyone else had anything like this before?

Dear all,

@Angie_Amazon

@Ezra_Amazon @Julia_Amazon @Sarah_Amzn @Winston_Amazon

I need your help in getting my accounts reinstated.

All my UK/EU account has been deactivated since 18th October 2024. I have sent requested information which needs to be reviewed as the stock for the listing under review was sent to Amazon FC centre in January 2023 and hence the invoice is dated January 2023. Also the issue of quantity on the invoice from the supplier - 1 represents 12 units. Cost price stated on invoice is for 12units not 1 unit. The last sale of product in question was November 2023 and no stock at Amazon FC since November 2023. This is from a supplier I have been using for many years.

I am unable to contact the Account Health team as that option is not available to me currently. I get an error message on the page -" Sorry, you are not authorised to view this page"

I made contact with the team by the phone on 20th Oct 2024 - I was told to wait for a response from the review as an internal one has been raised and not to send any information through account health. It is now 4th November.

I have received an email today that states that they have not received sufficient information. My account is still deactivated.

This is affecting my business.

I kindly request that Account Health team let me know what further information they require.

Kind regards