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In the past month Amazon have lost two pallets of goods are refusing to compensate for 1 and low balling for the second, have said an Asin which we sell thousands of per month is incorrect and have classified it as an unexpected item, keeps changing booking times and address and finally claim that in order to sort another unexpected item delivery we need to set up a new ASIN for a product which is not even ours and suggest we sell it!

Is anyone else experiencing this as when I try to sort it out I am caught in a customer service feedback loop where no one either wants to help or knows what is going on?

Does anyone know who I can escalate to?

This is my first time using these forums as I am at my wits end!

Recently I have began the process of brand registry, I have applied four times (1 example Case ID 10823615532) and been rejected and currently i am on my fifth time (current Case ID 10829460202). Each time i get the same issue - "The documents provided are not acceptable for Brand Registry. The images should not be computer generated and must be of the physical product that you intend to sell on Amazon. We ask that you submit at least one image of your product or product packaging as part of the application" .

This makes no sense as each time I've used different images (ones with clear backgrounds and without clear backgrounds, with hands and without hands, with and without packaging, various angles to showcase the logo) all capturing the entire product taken from my mobile phone. I have never added any sort of filter or altered the look of the images in anyway so what am i doing wrong because they are all in the recommended file size and format and i have double checked in the guidelines given to me.

I understand that I need to reapply for brand approval, but I need guidance on what changes I should make when uploading product images to ensure approval.

Morning ladies and gents i am getting the errors below when adding a listing for some gloves ,we are brand owner i have similar on Amazon for other gloves , these ones are unique to us and not listed on Amazon , i am adding them manaully no file upload etc ,yes prehistoric i hear you say !, am i missing something easy here as the submit button wont appear for me . the sku i have is what we use to identify our product on the website.

i have tried amazon help but i dont understand swahili .

thank you in advance

""We found a potential issue in this variation. Please click Edit to fix errors and refresh this page to see changes""

""Sorry, the SKU you have provided doesn't match any of our records.""

Hi,

I am struggling on an open case concerning a shipment to FBA. A few units were missing and on the page of my shipment, it says shipment contents counted and confirmed. I provided amazon fba with my purchase invoice,known discrepancies and dispite all my efforts, I didn't receive any help. I used the service "small parcel shipping by UPS" and according to your policy, the parcel is insurred against issues. Really strugling on that, if you could provide me assistance I would be grateful

Shipment Id: FBA15J7WW85V

Case Id: 10799883622 (old case 10728766072 )

Units losts: 8 units of B07K14J4X5

@Seller_ZyGdB49sb7An4

Regards

Hi

Does anyone have any recommendations on couriers they have used for shipping dangerous goods into Amazon.

Hi

I am a new seller, with brand registry. I started selling a toy couple of weeks ago and today the listing has been taken down on grounds of "Copyright infringement".

The toy is similar in some features to the claimant's toy but also distinctively different. For example:

The claimant toy is for 4+ ages - Mine is 3+ ages

The claimant toy needs batteries - Mine doesn't

The claimant toy has electronic lights that light up - Mine has no such feature

The claimant toy has makes electronic sounds of various types - Mine has no such feature

The branding and packaging is completely different too.

In general, vehicle toys have many similarities and that is what the claim seems to be based on. The claimant, of course, didn't highlight the differences and Amazon didn't seem to have noticed them either. The claim appears to be an anti-competitive action by the complainant to eliminate a competing but legally distinct product.

I have created a document that does side by side comparison of the products to highlight the "key" differences.

I tried to handle this issue through seller support, but they asked me to respond through "Policy violation Appeal" page. Now the issues is that the "Appeal" page does not have any option where I can fight this case on the basis of "wrongful" claim by sharing the "key differences document" that I have created. It shows the following acceptable options and mentions that no other documents will be accepted:

What is the best way to proceed with this please? I sourced the toy from AliBaba and the customised contents were sold on Amazon.

Thanks for your time reading my query.

We recently uploaded listings to a few new markets in Europe via flat file, I noticed after we did a few markets that our UK listings would turn to FBM and I would need to turn them back even though we never edited listings in the UK.

Well today all the listings in every EU market for the same product were made inactive due to 'Request selling approval for policy compliance

Reason: Product requires approval to sell'

However when we click this it says We are not accepting applications to sell:

Other product(s)

Other Grocery category in Used, Refurbished, Collectible condition(s)

Our brand is a small brand selling a unique flour that we manufacture ourselves and are brand registered for.

We previously gained approval to sell in this. (it is our brand but we still had to apply)

We have sold these listings for almost a year with no issues.

Seller support havent got a clue as normal and give same robotic responses.

Has anyone had a similar issue and could anyone give us ANY guidance on which way is best to direct our efforts in getting this fixed?

This will probably be costing us around £1000 a week in lost revenue, let alone rank which took a year to grow.

hi all

Have just gotten a wholesaler who wants to sell the same product on Amazon but the labelling is slightly different from the one on amazon. It has both English and German language. Unlike the one on amazon that only have English on it. The barcode is also different. Can I still go ahead to list this product under the current listing on amazon? Both products are the same.

Hi @Seller_Huz6FT08OxHAR@Seller_DNQGSsdC7DccM

Let me start by giving you a little background on this one

A customer bought a used like new item on a Friday 14th Feb and royal mail attempted to deliver on Monday17th Feb but were not successful as no one was in at the address. The customer straight away asked Amazon customer service for full refund citing the item is not delivered on the same day. Upon receiving this notification from Amazon, we checked the tracking and requested royal mail to reattempt delivery the next day and also advised the customer and the item was delivered on Tuesday 18th Feb.

The customer raised return request straight after receiving the item with an aggressive message. We enquired what the issue was and to our shock the customer started to send us a tirade of abusive and threatening messages without telling us what the problem with the product was!

We reported the messages to Amazon and informed the customer that amazon will have to step in to resolve this since we did not know what the issue was and the customer was very aggressive and abusive with their messages. The customer immediately gave us a 1 star review saying that ''Do not buy from this seller, they knowingly send broken items calling them like new''

This is completely false and untrue as we always confirm the item's condition notes (if not new) with the customer prior to dispatching even though the notes are on the listing. This was also the case for this customer.

We had to first endure the abusive messages and then also a 1 star review because the customer is allowed even after sending abusive and threatening messages to sellers. This undermines the great work our team does to ensure best customer experience. We asked seller support for the review to be removed given the circumstances but only received copy paste messages. This is extremely disappointing from a seller point of view as it looks like amazon is encouraging this kind of abusive buyers and undermines the sellers point of view.

We would appreciate if you can look into this and remove this feedback ID 10829158902

Regards,