Welcome to Seller Forums

Hi All

Are you like me, fed up to the back teeth with buyers trying it on for refunds through false INR claims.

One yesterday & another two today all proved false by copy / pasting a scan of the Royal Mail delivery, date, time & GPS drop pin. Amazon are encouraging this behaviour & whilst they say that they take these matters seriously I have yet to see evidence of Amazon intervention & I feel it's time that these scammers were outed for what they are!

I saw a story on TV last week about a convivence store putting photos of shoplifters in his shop window. Thieves were coming in & saying that they would pay for goods in return for their photo being taken out of the window.

This got me thinking, How would sellers feel about sharing data of buyers who have been caught out. I am not suggesting full names & address but perhaps something like

E.JONES, KT12 6NR claimed INR for a book on ...... etc

The list could be added to all the time & help to highlight repeat offenders. You can better your bottom dollar that this will attract the attention of moderators, but perhaps that is not a bad thing because it's high time that Amazon dealt with these individuals.

Let me know if there is an appetite for this too happen & we will make it happen!

My apologies if this topic has already been address but I can't find my exact query. I took a book order to the Post office ( paid Royal mail postage- not through Amazon) and by the time I got back the order was cancelled. I looked through the Amazon help pages and could not find out quite what to do in this circumstance, so I marked as shipped and then thought I ought to contact the buyer to apologise and explain. The contact options had been blanked out, so I contacted seller support who referred me to customer services, who sent me back to seller support. It is obvious to me now that I should have marked as dispatched before I actually sent it, but we very rarely get cancellations and this has never arisen before. ( mea culpa). Does anyone know how to contact a buyer once the item has been marked as dispatched without incurring the wrath of Amazon??? Thanks....

Hi,

I have listed an item tonight with a massive mistake with the price and need to immediately edit it.

It is not showing in my inventory or in any of the suppressed / potential duplicates or filters etc.. yet it is still live and several people have order the product :(

I tried adding the product again in the hope that this would throw up a duplicate and allow me to delete the incorrectly listed item, this didnt happen and now the product is live twice!

Can someone help please?

I have recently been successfully added as a secondary user to a Seller Account. The primary user has granted me all permissions, but I still can’t add products or contact customer service for example.

Is this because my account is still being verified? I can’t find any proof of this.

I have been asked to provide bank details, which i provided several times, every time case status is showing as transferred, but even after 7 days no response have been received.

I'm getting below message even after submitting new information multiple time but every time they send back this email how i can re-activate my account for uk markeet.

After reviewing the information from your virtual identity verification, we believe or our controls identify that your account has been used to engage in deceptive, fraudulent, or illegal activity. As a result, your account will not be reactivated.

Hi. New to Amazon and finding it incredibly difficult. Very long winded, difficult to navigate - particularly variations which I've given up on and having issues with dimensions on the description. For some reason it won't let me select a unit other than cm - that's all that appears and if I type in Inches - it says no results found. Very very frustrating and taking up so much of my time which I don't really have spare.

Anyway, unable to email support because it wants an AISN no which I don't use as my products are handmade by me. Anyone know what's going on and how to rectify please?

thanks

Considerable number of orders shipped recently using Royal Mail 1st Class Large Letter service purchased through Amazon has been found not delivered or significantly delayed upon delivery. This has started occurring ever since the latest tariff hike by Royal Mail, however Amazon is still charging the lower price (£2.30) on shipping labels purchased through Amazon and displays the same on labels. The current going rate with Royal Mail is £2.50 for 1st Class Large Letter online shipping labels. Is anyone else facing the same issue lately? Can someone please advise if this delay in delivery is caused because Amazon is charging a lower price than the actual cost owed to Royal Mail?

Is anyone else unable to set their forward date their despatch date in Buy Shipping.

Trying to buy letter post today I can only set my despatch date to be the 10th November. I can't set it to be the 11th November or late. Items are not due to be despatched until the 11th November.