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Hi guys,

With the new VAT on fees rule, my accountant is saying that i am overall owed a VAT refund for the qaurter, instead of the usual other way round where I owe HMRC money. I was just wondering if other people are seeing a similar thing?

Please confirm if you guys are seeing that too.

I am getting lots of returns to FBA where the buyer has marked them as carrier damaged. They often add a message. This may be something like 'item was damaged as the packaging was poor' etc.

When it gets back to the FC Amazon decide that the buyer was incorrect and the item is actually customer damaged and therefore it is my responsibility.

Has anyone found a way of getting reimbursed for these? I have tried writing to seller support as I am a glutton for punishment.

After getting through the initial responses which included 'that order number is not recognised' I am now going around in circles with them just telling me they have made their decision.

Subject: Assistance Required to Escalate SAFE-T Claim

Hi All,

Could someone advise how to escalate a SAFE-T claim for further review? We sold 2 flasks to a buyer who requested a return, stating they no longer needed the items. The return was accepted, but when we received the flasks back, both were damaged. The buyer did not use the original packaging, instead sending them back in a mailing bag.

We filed a SAFE-T claim and provided photos of the packaging and the damaged items, which clearly show the condition they arrived in. Despite this, we were offered only £9.49, which doesn’t even cover the postage we paid, while the total order value was over £37.

Your help in escalating this matter would be highly appreciated.

Thank you,

Adam

Hello

We have a large number of SKUS in unfulfillable which are graded products.

They have a status of incomplete and at the end of the SKUS they all have code - PO

Does anyone know what PO stands for? Normally it would have VG, LN etc...

Have any of you been unable to get an IEN number and chose this option on amazon ? ( attachment )

What happens then ? Is the listing removed ? Is it blocked from shipping fba directly to uk ?

Hi All

I sell many books far more competitively than others but struggle in to win the Buybox. I know they factor in price, feedback score (I think), delivery speed, quantity available.

As a example I am £5 cheaper than anyone else on one particular book, I have 7 copies available. I am not the fastest on shipping (3 to 5 days) this is because as sales have been painfully slow for sometime if I were to offer day day shipping I would be running to the Post Office with a few books each day so I prefer to allow a build up to warrant the trip.

I am a standard Marketplace seller. So my question is does a non Prime fulfilled marketplace seller stand any chance of winning the buy box if they shipped faster & was the best price or is it always going to come down to being Prime?

Hope someone knows.

TIA

 In the event that verification is fruitless and at the same time customer service is not acting at all, I can only ask for a refund of the fees deducted as my account has not yet begun to be used. Amazon's fees should only be deducted if the account is verified and not if the user's account is not working properly yet, this is unreasonable.

Good morning,

Amazon has lost my inventory in the FBA warehouse for the shipment with ID: FBA15JBKGRMK. According to the carrier, the shipment arrived at the FBA warehouse (BLQ1) on 08/08/2024 (I have proof of delivery with the Amazon employee's signature). The shipment status has remained "in transit." After contacting Amazon on 19/09/2024, I received a response stating that the shipment never arrived at the warehouse (Case ID: 10219193052).

Amazon requested the following documents: an invoice, the quantity of goods sent, and proof of delivery. Since then, I have only been receiving the following message:

"After a review of your shipment FBA15JBKGRMK, we've determined that it is not yet eligible for reconciliation. Waiting until the shipment is eligible helps ensure that the products in your shipment have had sufficient time to reach the appropriate fulfillment centers. This includes your products that need to be reshipped to other locations in order to be closer to customers."

I have already opened another case regarding the missing goods: (CASE ID10485886992), but since 2 weeks, no one from Amazon support has responded.

I know this issue has affected several sellers before, so I kindly ask for your advice on how you managed to resolve this problem.

Thank you!

@Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH@Seller_XUNeUuvrQDpgP

I'm checking the disbursements reports for the day, and the payment should be made today and usually is, but Amazon haven't updated it yet on the disbursement report.

Anyone else facing this