Hi

We are a long standing Amazon seller with high performance levels

Amazon received a Counterfeit complaint and immediately closed us down throughout Europe with no prior communication

In this case, we bought the stock directly from the manufacturer, Belkin, facilitated by their distributor, Westcoast in 2018

The invoice evidence was rejected because it was over 12 months old.

We sell mainly computer peripherals and DIY products so a considerable amount of our stock will be bought over 12 months ago was purchased more than 12 months ago

How do we deal with this - we cannot get a more recent invoice since the ASIN has not been re-purchased since 2018

Thanks for any help anyone can give us please

Dean

I am a bookseller on Amazon does this apply to me as I have had a notification about it

Thanks for looking

Hi All.

Does anybody have any experience in applying for Brand Gating on their brands listings?

I’m struggling to find any threads of successful brand gating cases.

My secondary question is also, can you add ASINS to your application that the brand isn’t the original creator of?

Any help would be great.

Thank you

Customer received a returnless refund -(FBM) and complains that their card is no longer valid (Order placed 3 days ago) - Amazon auto refunded - then customer contacts Amazon - who messaged me - telling me to pay to his new card - As a seller we have no control over payments - why would Amazon pass the buck over to me?!! Any advice please?!