Hello,

Case ID: 11000284882

Our Brand Registry case appears to have been answered but we have not received any response.

Another page says our application is still under review.

Please help as soon as possible!!

Has anyone else noticed the brand names on their listings changing over the last 2 weeks? It started off with a couple of listings being rebranded Erkic, then yesterday it was 76 of my listiings rebranded Erkic, several rebranded GONDMAX and today some of the listings that had been rebranded Erkic had changed to PIROIT overnight. I am the only seller on the listings, so no one else is selling the items. The only common denominator is all the listings have positive feedback on them and I have several thousand listings with no feedback whatsoever, so that is not a coincidence. When I click on the 3 new brand names Erkic, Gondmax and Piroit, they are a collection of listings from hundreds of different sellers from alcohol to t-shirts and everything in between. Have I missed something that everyone else knew about or is it just the bots experimenting? It wouldn't make much difference if it wasn't for the fact I can no longer edit some of my own listings despite being the manufacturer and the only seller? Is anyone else noticing their brand names changing?

CUSTOMER WANTED TO SEND AN ITEM BACK WHICH WE AUTOMATICALLY ACCEPT THROUGH AMAZON RETURN LABEL WE CHECKED THE TRACKNG AND THERE HAS NOT BEEN ANY UPDATES FOR THE PAST 7 WEEKS PRESUMING THE ITEM IS LOST WE ASKED THE CUSTOMER TO SPEAK TO THE COURREIRS OR AMAZON DIRECT AS THEY ARE THE ONE WHO PROVIDED THE RETURN LABEL CUSTOMER FILED A CLAIM AND AMAZON DID NOT EVEN THINK TWICE AND SENT A FULL REFUND TO THE CUSTOMER NOT THINKING THAT WE HAVE NOT EVEN RECEVIED THE ITEM BACK FOR THE PAST 7 WEEKS UNFAIR DESICIONS THEY MAKE WE HAVE LOST OUR ON £40.00 FOR SOMEHTING WHICH IS NOT EVEN OUR MISTAKE AND FAULT

SUCH DECISIONS MADE UP STOP SELLING ON THE INTERMATIONAL MARKET NOW

Hi

I have appealed a ATOZ claim, Amazon have said they are withholding the original decision as the i never provided information when they contacted me first time

But i replied to them with the correct information and info of tracking info