Welcome to Seller Forums

Hey forum members.

I've updated a few of our listings this evening with a couple new pictures, refreshed the bullet point information and matched our A+ content with the bullet points for consistency across the product listing.

After doing 4 or 5 listings, all of them were deleted with FBA inventory set to stranded. I did not delete any listings or break any rules in regards to policy, it seems very odd that after updating pictures all listings got deleted.

Any idea why this might have happened or the best way to reinstate the listings so that I don't have to pull all the stock out of FBA warehouse and remake 5 new listings with new EAN numbers?

How many of you are using A2X or LinkMyBooks for sending data to Xero and subsequently generating VAT Returns with that sales/expenses data. What is your experience with their software?

Asking All sellers how much would you rate amazon seller support ? 0 is 0 and 5 is the highest rating.

Good afternoon,

This is my first time using this forum, but i seriously need help,

Ive received an email from amazon saying that my account has been deactivated due to an authenticity complaint for one of the products that i used to sell, Im very confused now because i bought this product from what i believe to be a trusted supplier, before purchasing i always enquire with the supplier to confirm that the goods they sell are all authentic, in which they told me that they are authentic (im able to provide proof of this aswell).

I have been an amazon seller for almost 2 years now with a account health rating of over 250, 99% positive reviews, well over 10,000 units sold and this is enough to have my account deactivated ?.

I need help on how i should go about getting my account reactivated, the steps i should take, the information i should request etc, to ensure that this issue is sorted as soon as possible.

@Seller_mIRnuhdx7l5sN @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_z3k8APxGfbQEK @Seller_TSXM2A5nxWSuH @Seller_sSkzzHms7Kxs6

All help would be appreciated.

Any guidance or assistance from AMAZON or the community would be invaluable!

We are a Brand Registered FBA seller with five years of experience on Amazon, maintaining excellent account health and NCX metrics.

However, about 4-5 weeks ago, we encountered a coordinated scam targeting our best-selling product listing.

We have received over 300 refund notifications, along with an even higher number of complaints. The buyers are posting multiple complaints per order, significantly impacting our NCX rate. Upon reviewing the order details, we found out that there are identical buyer names and addresses across multiple refunds, sometimes repeated daily or even multiple times per day. In other cases, different buyer names share the same address. The complaints appearing in the “Voice of the Customer” dashboard are highly suspicious.

Over 200 complaints contain identical, copy-pasted text, irrelevant to our product.

The objective of these actions seems clearly aimed at damaging our listing and potentially causing its deactivation.

We have escalated this issue to Seller Support (as the huge number of orders doesn't allow to investigate the case order per order through the Report Abuse), but the response time has lagged behind the speed at which these scammers operate, placing our business at serious risk.

I sold a toaster and after 10 months customer has messaged to say the toaster is not working. Am I obliged to take the faulty toaster back after 10 months of use and do I have to also pay the return postage?

i keeps its saying i have sold items yet when i log in its says no account associated i have been around and around with amazon who are beyond incompetent at best

Dear Amazon Team,

Recently, we have encountered a significant issue that has severely disrupted our product listings in the rugs category. The recent changes in the variation setup have led to operational problems and sales losses, consuming a considerable amount of time to resolve. I’d like to detail the issues we’re facing and suggest possible solutions:

Problem Description and Issues Encountered

Mandatory "Size" Field Update:

In the rugs category, when setting up variations, the "Size" field for the parent ASIN is now mandatory.

The size information entered for the parent ASIN automatically applies to all child ASINs. However, our products have variations based on both color and size, leading to incorrect information across the listing.

When we try to add a new variation to an existing listing, the mandatory "Size" field disrupts the individual size data for all child ASINs, causing the entire listing to become inconsistent. This issue negatively affects both our product rankings and sales.

No Issues with Excel (Flat File), Problems with Panel Interface:

We do not encounter this issue when uploading listings via Excel (Flat File). However, it is impractical and time-consuming to rely solely on Excel for every update.

The issue primarily arises when adding variations through the Seller Central panel interface, which was previously not problematic. The recent changes were implemented without any prior notification to sellers.

Misrouting of Support Cases:

When we request technical assistance, the cases are often redirected to unrelated teams such as Brand Registry or Handmade, which have no relevance to our issue.

This results in delays, and cases are repeatedly transferred between teams, making it nearly impossible to get a timely and relevant response.

Suggestions and Requests

Revising the Mandatory "Size" Field Requirement:

Variations in the rugs category are typically based on both color and size. The mandatory "Size" field for the parent ASIN should be reconsidered or made optional to preserve the integrity of the variation structure.

Removing this requirement or making it optional would prevent disruption in the variation setup.

Limit Panel Interface Product Uploads or Provide an Override Option:

Consider disabling the mandatory "Size" field when uploading through the panel interface, similar to the flexibility we have with Excel uploads. This would offer a practical workaround for sellers.

Improving Case Routing and Support Response:

Ensure that technical issues are directed to the appropriate teams, such as Product Support or Category Management, rather than unrelated departments like Brand Registry or Handmade.

Establish a specialized support team knowledgeable about category-specific issues, providing direct and effective assistance.

Advance Notification for System Changes:

Any changes or updates affecting listing and variation structures should be communicated to sellers in advance. This would allow us to prepare and prevent disruptions to our ongoing operations.

Addressing these issues promptly would greatly enhance the seller experience and help prevent further disruptions. We request that you consider these points and implement necessary adjustments to resolve the ongoing problems.

Thank you for your attention to this matter.

Best regards,

@Julia_Amzn

@JiAlex_Amazon

@Sakura_Amazon_ @Sarah_Amzn @Julia_Amazon @Winston_Amazon

Hi All

I posed a similar question three days ago which went unanswered so I thought I rephrase the question.

I have had A-Z claim refunded (Scammer in my opinion) & a small refund by myself for what I think is a genuine INR) However I have noticed that these two amounts have been taken from the amount of my next transfer payment & the ALR amount has not changed.

I thought the whole point of the ALR was to use that pot to cover refunds, yet again dodgy Scamazon look like they're using money from our payments rather than from the pot it was intended to be from. Anyone else noticed this?