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As I send all parcels with Tracked 48, it's harder to claim no delivery and now I am getting strange unbelievable stories to get a refund. The most popular is that they have ordered several times and I have always sent them the wrong item, they never complained before but now they are fed up, they want some money back. There is no record of them buying more than once and everyone so far told me that I sent them an item that I don't even sell or doesn't exist. They can't even do their research right.

We desperately need a way to flag buyers, I would definitely flag this behaviour as they are likely to try it with other sellers. Buyers can rate sellers (often unfairly), I don't see why we can't flag a buyer that is obviously trying to scam.

Recently had a removal order delivered and after inspecting it realised the customer has returned an old used product. The item was cracked and damaged badly, had serious signs of wear and tear, damaged metal parts and blocked steam holes and burn marks on a hot plate. Completely damaged. The writing was even rubbed off on the triggers so you knew it was well used and worn out.

Now this was accepted as a return as unsellable and returned to me. So it's clear the customer has kept the new product and returned the old battered one they had.

Now as a new seller, that stings me but Does Amazon really not reimburse for this and can customers get away with defrauding sellers on Amazon with no repercussions? How can they buy new items and send back their old damaged ones and get away with it?

I've tried to raise a case but had a response saying Amz don't reimburse for customer damaged items but this is fraud, they have swapped the new item with an old damaged item. Crazy!

We enrolled in the Get Paid faster scheme a while back, but we have noticed that invoice by Amazon orders are again staring to show in deferred payments with a payment date towards the end of January.

Is anyone else seeing this?

We are still showing enrolled in Get Paid Faster.

@Seller_XUNeUuvrQDpgP

Hi, Anyone else having this issue

Your Amazon seller account has been placed under temporary review. This review period will provide us with time to confirm delivery of your recent seller-fulfilled orders. The review period should not exceed 30 days. If more time is needed for your temporary review, we will let you know. While your account is under review, funds will remain in your account. However, you will not be able to receive any disbursements during the review period.

For more information, go to "Funds disbursement eligibility policy":

Once we confirm delivery of recent seller-fulfilled orders, you may proceed with funds disbursements according to your regular disbursement schedule. If you have outstanding un-shipped or open orders during this time, continue to fulfill these orders. Evidence of delivery will help speed up the review of your account.

We used a combination of automated means and expert human review to identify and decide this issue.

Why did this happen?

Amazon considers multiple factors when deciding if a selling account should be placed under temporary review. For examples of these factors, go to "Selling account reviews for seller-fulfilled orders":

Maintaining a healthy account and abiding by selling best practices can minimize the likelihood that your account will be placed under review in the future. Refer to our Seller University video on "Seller Fulfillment Best Practices":

How do I expedite the review of my account?

If you believe that there has been an error or you would like to speed up the review process, submit an explanation to

Your explanation should include the following information:

-- Updated tracking information for recently shipped seller-fulfilled orders or verify that the current uploaded tracking information is correct. Tracking information may be provided in the Manage Orders section of your seller account. If you are an Amazon Easy Ship seller, confirm that you use this service for your seller-fulfilled orders as part of your submission:

-- Evidence of delivery of recently shipped seller-fulfilled orders. The evidence may include buyer confirmation of receipt or proof of delivery documentation. If you have not already done so, you may request feedback from your buyers. When contacting a buyer, it is prohibited to pressure a buyer or offer incentives for feedback. Read the "customer product reviews" policies for more information:

-- If your account has unfulfilled orders and buyer claims or complaints that they did not receive the order, send documentation that explains the reasons for non-fulfillment.

-- -- If you are facing logistics issues that are affecting proper fulfillment of your orders and proactive order cancellation, send us evidence for the reasons. We will consider the evidence during your review. Supporting evidence may include copies of communications from the provider, invoices, bank statements, contracts, or any other evidence useful to explain what caused the delays.

-- The URL or physical store address of other stores, including other Amazon accounts where you sell similar products and can show proof of delivery.

-- -- Evidence to support the identity of your business and history of positive buyer-seller transactions. This evidence may include a business website, email, or company bank information. Ensure that all applicable business information is up to date in your Seller Central account. The evidence to support your business's identity is not necessary. However, this evidence can help speed up the verification of your business and the account review process.

Can someone at Amazon please look in to this asap. It keeps happening! Other sellers are either changing sizes, titles or images on items and customers are ordering thinking they are receiving one thing and getting sent another.

I've just had a customer contact me about one and i've sold loads this week. Another seller has changed the size from XL to Large for no reason.

@Seller_DNQGSsdC7DccM @Seller_ZyGdB49sb7An4

Can one of you look in to this please, i'm fed up and going to lose lot's of money on this specific item.

Child ASIN - B082VLCY1T (the product code is in the title for the child ASIN (OASTS01MB04 ) and this is the XL yet has been changed to a Large

Thanks

I had a perfectly good listing.

Suddenly the brand name changed

So obviously I received a violation on my account because I am the only seller on UK platform.

My listing was removed/blocked.

I raised this with seller support (Brand Registry takes over case)

They ask me to create a new listing. With a new ASIN.

Now this poses multiple problems:

1, The barcode is already attached to this ASIN (Even though it is not seen on amazon UK, it is somewhere there)

2, My units are on FBA, which means I will have to create a removal order and relabel all of it and then ship it back. Asking them to relabel it would also not solve problems. There is the reconciliation issue and others would be solved better only if relabel it and I ship it back.

3, Despite all this I attempted to create a new listing, but since my units are at FBA, I would need to use my old SKU, which means, again it is back to blocked listing.

4, The Brand Registry said that I had changed everything and that I cannot change the original details of the listing. Truth is that when I recreated it, I left it all blank.

Finally I came to the conclusion that the listing is hijacked and no way I could have this unit listed or sold.

I have opened a case. Case ID 10642093142

What information would they expect of me please?

@Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH@Seller_hnDMgUKxMh1V4@Seller_Huz6FT08OxHAR@Seller_mIRnuhdx7l5sN@Seller_XUNeUuvrQDpgP@Seller_Udi0JNbTrsmUV@Seller_ZyGdB49sb7An4

I have been selling with Amazon for 10 years + and since the change over to DD +7 I have had a message to say everything is fine to sell but my Bank Account has not been Verified for 2 months so no Disbursements are possible is there some one out there that can help with this

Can anyone tell me how to stop International buyers purchasing from our UK marketplace? We are fully FBA and I can't see anything to disable in "Build International Listings".

Today we received a message from a customer in Korea who returned a faulty item to Amazon. She is requesting reimbursement for the cost of returning the item (£34, more than the price of the item!) but we were shocked that she'd managed to make the purchase in the first place so we want to prevent such sales in future.

We wouldn't have known about this if it wasn't for the direct email to us, rather than to Amazon Customer Services.

I've asked SS three times how to stop such international purchases but they just keep sending me the International Returns Policy and seem to be dodging the question.

Any help is much appreciated.

We are currently facing significant challenges related to A to Z claim fraud, which has been escalating. In addition, we are seeing a rise in chargeback disputes from customers. It is crucial that Amazon carefully reviews the notifications and processes associated with these claims to ensure they are being managed appropriately.

We believe that Amazon should take direct responsibility for resolving this issue. It is unreasonable for our funds to be withheld while the matter is under investigation. We request that Amazon either properly address the concerns raised or provide timely compensation without unnecessary delays.

We respectfully urge Amazon to investigate this situation thoroughly and take the necessary actions to ensure a fair and just resolution for all parties involved.