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Recently had a removal order delivered and after inspecting it realised the customer has returned an old used product. The item was cracked and damaged badly, had serious signs of wear and tear, damaged metal parts and blocked steam holes and burn marks on a hot plate. Completely damaged. The writing was even rubbed off on the triggers so you knew it was well used and worn out.

Now this was accepted as a return as unsellable and returned to me. So it's clear the customer has kept the new product and returned the old battered one they had.

Now as a new seller, that stings me but Does Amazon really not reimburse for this and can customers get away with defrauding sellers on Amazon with no repercussions? How can they buy new items and send back their old damaged ones and get away with it?

I've tried to raise a case but had a response saying Amz don't reimburse for customer damaged items but this is fraud, they have swapped the new item with an old damaged item. Crazy!

I was consistently doing £500-£1000 sale days, i'm just about touching £100.00 the past week? whats going on???

As I send all parcels with Tracked 48, it's harder to claim no delivery and now I am getting strange unbelievable stories to get a refund. The most popular is that they have ordered several times and I have always sent them the wrong item, they never complained before but now they are fed up, they want some money back. There is no record of them buying more than once and everyone so far told me that I sent them an item that I don't even sell or doesn't exist. They can't even do their research right.

We desperately need a way to flag buyers, I would definitely flag this behaviour as they are likely to try it with other sellers. Buyers can rate sellers (often unfairly), I don't see why we can't flag a buyer that is obviously trying to scam.

I have received a pile of emails complaining that they have not received their order, we all know why as they all ask me to expedite the order and are all identical. Some of these orders were posted 4/5 days ago, this time of the year they are not particularly late, Amazon and shoppers should know that the last few weeks before Christmas are always mad and delays are often the norm.

How am I supposed to expedite an order that was sent some days ago? I have no sympathy whatsoever for shoppers who buy Christmas gifts very late and then blame the seller if their mother in law has no present this year.

@Seller_j9Bd91CW3ZVpr I created a shipment on Wednesday 18th December 2024 and this was collected by UPS yesterday afternoon so it will be en route to Amazon's fulfilment centre. I've checked my Shipping Queue today and there is no shipment showing as being created. I printed the UPS postage label when I created the Shipment but now the Shipment is not showing. This has never happened before in the past decade of selling on Amazon and I'm not sure how to track or locate this Shipment. Please can anyone help? Thanks

I have been selling with Amazon for 10 years + and since the change over to DD +7 I have had a message to say everything is fine to sell but my Bank Account has not been Verified for 2 months so no Disbursements are possible is there some one out there that can help with this

hi

in my current account I do FBA , I want to create another account for doing "the right drop shipping" parallel to Amazon's drop shipping policies. my question is can I enter my current company address there in the other account for dropshipping? it won't cause me lose both accounts because of related accounts right?

Evening all,

I'm seeking your advice on an A to Z claim received and currently under review. The background is that Royal Mail made three attempts to deliver the order to no avail. I then rearranged delivery again on the customer's behalf, but again, no luck in delivering the item. Having communicated with the buyer numerous times, I offered redelivery again to either their address, a neighbour, or, better still, their local Post Office.

Anticipating the outcome of this claim, have you any advice on what to do in this scenario?

Hi, we have received below mentioned email can any one explains which documents are most appropriate to provide them to reinstate the account.

What is happening?

We do not have enough information to reinstate your account for one or more of the following reasons:

-- Evidence of delivery or verify that currently uploaded tracking information is correct. Tracking information may be provided in the Manage Orders section of your seller account. This may include buyer confirmation of receipt or proof-of-delivery documentation.

-- You may be missing critical business information from your account to validate positive buyer-seller history across other sales channels. Provide supporting documents that includes but are not limited to business website and email or company bank information.

-- We have observed a significant increase to your sales or an unusual change in your selling patterns. Please provide us supporting evidence that you have inventory to fulfill all of the orders placed. This includes but is not limited to copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days.