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Hi,

I cant log into parcelforce today, is anyone else having trouble.

username and password is saved to mac, so thats all correct - just cant get on. tried manually too and deleting cookies and other devices and manually putting it all in.

Anyone else ?

Wondering if anyone has had a successful ungate or proof of supply chain chanllenge from a SHEIN invoice?

Hi guys,

With the new VAT on fees rule, my accountant is saying that i am overall owed a VAT refund for the qaurter, instead of the usual other way round where I owe HMRC money. I was just wondering if other people are seeing a similar thing?

Please confirm if you guys are seeing that too.

found a bug/error with FBA lost inbound reimbursements

ok when amazon reimburse for a lost inbound item as part of the UPS partner program

they would reimburse the seller so that the seller would receive the proceeds they would have had the item not been lost.

but now that VAT is charged by Amazon on commission and fba charges this amount is being deducted from the reimbursements but it is not recoverable elsewhere as no vat was charged as the sale/fba despatch did not occur.

does that make sense?

best for me to explain it this way.

product sells for £50.00 inc vat - nett is £41.67

vat on that is £8.33

amazon fees of £7.50 + 1.50 vat

fba fee £2.89 + 0.58 vat

if the item had sold the seller would have received from amazon £37.53 but then has to pay £8.33 vat

but can claim back £1.50 + £0.58 of vat on the vat return.

in this example the inbound item was lost by amazon.

amazon have repaid us £29.20

but we cannot recover the £1.50 + £0.58 as the fees (and accompanying vat) were never charged but the value of those fees was deducted as gross amounts from the reimbursement instead of being deducted as nett of vat from the reimbursement due.

I think this has affected all UK sellers with FBA lost inbound reimbursements since 01/08/2024

I Did a letter just like this below and they replied the next day with Invalid Document.

Amanaon you NEVER State what is actually required in your reply's its so Poor

, So i Looked up the requirements again and It also said you can upload your passport.

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+++++++++

[Letterhead of the company]

POWER TO ACT ON BEHALF OF THE COMPANY

The undersigned [name of Company here] (herein after, the “Company”), duly represented by (name and function) [add full name and function of the signatory here], confirms that [add full name of the Person of Contact here] is authorised to open a selling on payment account with Amazon Payments UK, accept the User Agreement and other Policies, have access to the selling on Amazon account, and initiate transactions in the name and on behalf of the Company.

Dated this

By:

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https://www.amazon.co.uk/sp?ie=UTF8&seller=A2UNWWF6PBRERT&asin=B00ZCAXFOG&ref_=dp_merchant_link

How is this seller still able to sell on Amazon?

Since August they have not had 1 positive feedback, every single one is the same story. They are sending envelopes saying "item is out of stock" instead of the physical product. This is deceivingly bypassing the SFP despatch rate/on time delivery metrics.

Also the feedback keeps showing this as a fulfilment issue when it is clearly not and just a scam by the seller.

I know multiple other sellers who have complained about this seller but nothing has happened, it does not take a genius to look at the feedback and see what is happening. Why is it so hard for Amazon to look into this fraudulent actions?

Greeting Amazon Community.

I have successfully registered Amazon seller account, and now face identify verification.

But i also need to change my business lisence, don't change primary contact person (maybe be called legal person), the company name

and registration number need to be changed. What should i do first, acctually i have contacted with the amazon team, and followed his guide (Settings-Business Information-Transfer Account ),but finally it shows that "You account must be in active state to initiate legal entity change".

So what should I do now? It's my case ID 10529510262.

I am reaching out to seek assistance regarding our ongoing Brand Registry application for our brand. Our Case ID is 10485751922. Despite providing detailed evidence and making every effort to comply with Amazon’s policies, our application has been rejected multiple times.

We have carefully reviewed the reasons provided in the rejection emails, and while we understand Amazon's strict requirements for Brand Registry, we firmly believe that our application is fully compliant.

Please can a staff member review our case and give us some further support.

Hello,

I sell ASINs of brands that are getting "highjacked" by sellers who are able to register the trademarks as their own brand.

The sellers then file IP complaints against all the sellers who are sourcing the genuine product from the manufacturers (including us).

I have already been victim of this scheme with 3 brands.

Such sellers manage to register the trademark in Brand Registry because they were able to register the brand with the IPO. It is incredible that the IPO does not check or did not realize that the brand belongs to a major Japanese company (with English language web presence).

The fraudulent IPO registration shows a PO box as address, fake looking names and a freemail email address.

The IP complaints in Amazon are coming from an obviously suspicious email address (a series of digits @ 163.com), instead of an official corporate email of the brand.

The trademark is actually owned by a large Japanese company headquartered in Japan (they have not registered their brand with UK IPO).

Their products are high quality, made in Japan, and are food-grade tested products. We buy the products directly from the manufacturer. The products shown on their official website match the information on the Amazon listing, including EAN and serial number.

This seller is now using the ASINs to sell low-quality counterfeit replicas and clients have already spotted the issue, with repeat buyer clients writing comments such as "Not as sturdy as the authentic product", or "flabby containers." There is a customer review titled "Can’t believe this is the same product" which includes comparative photos that show that the counterfeit version lacks the serial number on the lid.

Counterfeits are also lacking the original BPA-free, food-grade certifications, which raises potential health concerns.

The same seller has been observed selling other counterfeit items on their store, including a popular fake "gold" bracelet for 20AUD, which is a copy of the "LOVE" bracelet from a famous luxury French jewelry brand.

We have tried to alert Amazon, but they are taking no action. This loophole undermines genuine sellers and jeopardizes customer trust and safety.

Does anyone know what can be done in such a case?