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Your chance to win a £100 Amazon gift card with our Fall Forums Sweepstakes!
by Seller_z3k8APxGfbQEK
Amazon replied

In the spirit of the giving season, we’re asking our Seller Forums members to share pearls of wisdom you’ve learned from other Amazon selling partners. Give the gift of knowledge this year and share your advice in Seller Forums for a chance to win 1 of 10 £100 Amazon gift cards! See Terms and Conditions.

Amazon EU Sàrl, 38 avenue John F. Kennedy, L-1855 Luxembourg, a Luxembourg entity (“Amazon”) is the promoter and prize provider of this competition. No purchase or payment required to enter or win. The promotion begins and ends on the dates and times specified in the linked announcement for the promotion (e.g., the post on Seller Forums, email, social media, and Seller Central). You must be a legal resident of the UK and 18 years of age or older to participate. Limit one entry per Seller Forums account. You must be an actively enrolled Amazon selling partner with a Seller Forums account. You may enter the promotion via one of the entry methods described. To participate, review the linked announcement for this promotion and follow the instructions to enter. Odds of winning depend on the number of eligible entries received. Our and our affiliates’ employees and their immediate family members, and associates enrolled in the Amazon Associates program are not eligible to participate.

Responses on this thread will be accepted until 9 December, 2024, at which point 10 respondents will be randomly drawn and awarded £100 in Amazon gift cards. We will notify the potential prize winners via their Seller Central account, and post the winner’s usernames on Forums. Potential winners will be notified as specified in the linked announcement for the promotion within 5 days of the end of the promotion, and once notified, you will have 72 hours to claim the prize. If the potential winner does not respond within 72 hours or if the potential winner is deemed ineligible prior to the prize being awarded, Amazon may, in its sole discretion, award the applicable prize to an alternate potential winner.

By entering the promotion, you agree that Amazon and its affiliates, the prize provider(s), and Facebook, Instagram, Snapchat, and Twitter, will have no liability, and will be held harmless from and against any liability or loss, including reasonable attorney’s fees and costs, for all matters related to your acceptance, possession, experience with, use or misuse of the prize or participation in the promotion. You also agree to a release of any claims to intellectual property or proprietary knowledge that you choose to include in your response or submission to the promotion.

By entering the promotion, you consent to your Amazon Seller Forums username being shared publicly if you are selected as a winner. If the prize is an Amazon Gift Card (“GC”), each winner must have or will need to create an Amazon.co.uk account in order to redeem the GC. The GC may only be used for purchases of eligible goods on Amazon.co.uk or certain of its affiliated websites. The GC cannot be redeemed for the purchase of another GC. Except as required by law, the GC cannot be transferred for value or redeemed for cash. To redeem or view a GC balance, visit “Your Account” on Amazon.co.uk.

Amazon is not responsible if any GC is lost, stolen, destroyed or used without permission. If the GC is lost or stolen, it will not be replaced. The Amazon.co.uk Conditions of Use & Sale apply. See https://www.amazon.co.uk/gc-legal for complete terms and conditions. We reserve the right to change these terms and conditions from time to time in our discretion. All terms and conditions are applicable to the extent permitted by law. No fees apply to Gift Cards. Gift Cards, including any unused Gift Card balances, expire ten years from the date of issuance.

10 votes
57 votes
2.1K views
123 replies
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Subscribe & Save Not Working for Merchant Fulfilled SKUs
by Seller_ylQsuEEVPqqOA

Hello,

I’m experiencing an issue with the Subscribe & Save program. I have 1453 SKUs under the Merchant Fulfilled (MFN) model, and none of them are eligible or active for the program. However, 4 SKUs fulfilled through FBA are successfully enrolled and active.

All MFN SKUs meet the program's requirements (pricing policy, category eligibility, and proper settings).

I’ve received no notifications or warnings from Amazon regarding ineligibility of these SKUs.

My support inquiries so far have not provided any clear solutions or answers.

Questions:

Has anyone encountered a similar issue with MFN SKUs and Subscribe & Save?

Are there any specific criteria or requirements for MFN SKUs that I might have missed?

@Spencer_Amazon, could you kindly review this situation or connect me with a team that can assist in resolving it?

Thank you in advance for your insights and help!

0 votes
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0 replies
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Lost Buy Box (Featured Offer)
by Seller_X8nmc6thKiuZ6

@Seller_XUNeUuvrQDpgP

I am reaching out regarding the critical issue with our Amazon UK account, which has severely disrupted our business. At present, we have lost two-thirds of our Buy Boxes, and none of our products are being featured. This situation has brought our operations to a complete standstill.

Despite thoroughly reviewing our listings, account health, pricing, and compliance, we have been unable to pinpoint the cause of this issue.

Bellow are the ASINs we consider are affected:

B000L425TY

B003670S2Y

B004ITDEM0

B004OA1BX2

B004P8SM80

B0077QEJK2

B007JUXQZ0

B00AFC02GA

B00JM7BWJ0

B00LGM7XC4

B00SBESRNO

B00V53QSUC

B00VBDTMGS

B012RHPIP0

B01BOUM2QE

B01CJVFDRC

B01ETEKN6S

B01FWJXYBK

B01H3HAUM0

B071L2JTX9

B072KGN4XX

B078TMKMBZ

B07JDDRTCZ

Thank you in advance for your help!

0 votes
0 votes
4 views
1 reply
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DAC7 - Czech Republic Business Registration Number
by Seller_xtI7kpsHrhxLs

Hello,

I'm based in Belgium. I have a Czech Rebublic VAT number.

Where can I find my Czech Business Registration Number (ICO number - Identifikační číslo organizace) to complete my DAC7 settings?

Best regards

0 votes
0 votes
3 views
1 reply
Latest activity
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Amazon Bulk Image Upload Not Working
by Seller_uzRqTaZpvtRjv
Amazon replied

When trying to use the Amazon Bulk Image Uploader, images are not coming through.

I have checked user permissions as suggested in another forum, but this has not worked - unable to attach images via this upload, individually or in the back end on the flat file either via URL. So literally can not add images to our products in Amazon?

Please can somebody advise?

3 votes
0 votes
112 views
10 replies
Latest activity
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Account inactive - no way to activate
by Seller_PoX7alnkzBG02

Account was made inactive due to a lack of activity - Amazon has been painful to use and deal with, more so than Etsy. I removed the majority of my listings - I then made a sale but my account has been deactivated.

I've entered new card details, ID and everything else the system asks for.. still inactive.

Want help? No, your account is inactive. Help section isn't available. Phone number? Nope. What a stupid system.

Does anyone from Amazon actually want to help?

0 votes
0 votes
8 views
1 reply
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Requirements to Sell Food Supplements in the UK
by Seller_h70INY0hOh5z4

Hi

I was planning to sell supplements on Amazon UK, but when I click 'request approval' I am met with the following message

'We are not accepting applications to sell:

Other product(s)

Other Health & Personal Care category in Used, Refurbished, Collectible condition(s)'

I thought it was a technical issue so contacted Amazon, who have replied stating

'To maintain a safe and trustworthy shopping experience, certain products cannot be listed or sold on Amazon or may be subject to additional requirements because of supply chain authenticity risks.

Your account does not currently meet the criteria required to list these products due to account metrics, distribution pathways of the brand, or other factors.

we are currently not accepting applications to sell these items. We will not be able to provide any further information at this time.'

I would be ok with the refusal, if they could provide me with actual reason why they won't allow me to sell them? If they wanted certificates or 3rd party testing ect I would do this, but they have no interest in providing any sort of criteria for me to apply to sell them. My question is to anyone with experience in this area, How do I become Eligible to sell Supplements on Amazon UK?

0 votes
0 votes
10 views
1 reply
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Buying shipping outside of Amazon
by Seller_KBCvmRKLx6ft0

We've just sold a big and expensive Lego set FBM. The only options we're given to buy are Evri but it won't come close to covering the insurance on it.

Is it a big no-no to buy shipping off-Amazon? We've been almost exclusively FBA for years so not experience on this side of things.

0 votes
0 votes
12 views
3 replies
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Account issue, do not get featured offer on any listings!!!!!
by Seller_aG68YrZqiG7EW

Hello @Seller_XUNeUuvrQDpgP

Lost All buy box/ featured offer on 29th November on all listings. It's not a PL, other people are selling on the listings but i do not get to share the buy box even if keeping the lowest price by £10, all stock FBA. Everything was fine until Friday afternoon when charge back card needed to be changed and it seems that after this change I have lost all buy boxes.

If there is only me left on the listing the featured offer/ buy box disappears on the listing, if somebody else comes back with stock on the listing the buy box appears, but i do not get to share it. Our feature offer % went to 0 since 29 December. Please help!!!!!! so it looks like it's an account issue rather that featured offer problem on the listing.

Account is in good health, no performance notifications, all stock FBA. Opened sever cases, talked on the phone, chat and email with different seller supports but no help!

ASIN's related:

B0CKRPLH62

B0BLT1CGPB

B0CLS83LZZ

B0CLXZM11X

B0CLZM9QTQ

B0BLSRR9MX

B0BN5WYFBB

B0CHSDVCJF

B0CJM42GMH

B0CHWBV1FX

B0BM9WCDLG

B0BN6D7ZKZ

B0CJMCD28J

B0BN8JP6D8

B0BN4F382M

B0CMR2LDHC

B0CJ2TH5H9

B0CJ36PV62

B0BM9LKRR9

B0CMV33CBD

B0CLRYSL3T

B0CM3Y4TBH

Kind Regards,

AMJ team

0 votes
0 votes
6 views
1 reply
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Urgent: Buy Box Issue on FBA and FBM Listings
by Seller_qvzbWT6OP8fGC

Hello Amazon @Spencer_Amazon

I’m a new UK FBA seller facing an urgent Buy Box issue.

I lost the Buy Box on several listings despite having competitive prices.

ASINs affected: asin B0DN13DJRT / B0DMZCRZFY / B0DKTVWSHC/ B0DDK9FD9B

I understand the Buy Box isn’t guaranteed for FBM, but for FBA, this seems unusual. Could you pls help to solve the problem soon?

Thank you very much!

0 votes
0 votes
4 views
2 replies
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Turning Frowns Upside Down: A Seller's Guide to Handling Customer Feedback
by Seller_ZyGdB49sb7An4
Amazon replied

Hey there, Amazon sellers! Ready to become a feedback-handling expert? Let's dive into some creative tips to help you navigate the sometimes choppy waters of customer feedback.

1. The Feedback Tango: Two Steps Forward, No Steps Back

  • Reach out to unhappy customers with the grace of a ballroom dancer
  • Resolve issues faster than you can say “Prime shipping”
  • Remember: No pressure, no bribes – keep it classy!

2. The Goldilocks Approach to Feedback Resolution

  • Not too hot (pushy), not too cold (indifferent)
  • Just right: “We've addressed your concerns. Feel free to update your feedback if you're satisfied!”

3. The Feedback Time Machine (60-Day Edition)

  • Remind buyers they have a 60-day window to modify feedback
  • But remember, you can't go back in time yourself – no editing allowed!

4. The Response Artiste: Crafting Your Masterpiece

  • When buyers won't budge, paint your side of the story
  • Keep it short, sweet, and more professional than a LinkedIn profile

5. The One-Shot Wonder: Make Your Response Count

  • You've got one chance to respond – make it count like a limited edition product
  • Can't edit, but you can delete and start over (just once, though!)

6. The Feedback Vanishing Act

  • If a buyer modifies their feedback, your response pulls a Houdini
  • But fear not! You get a fresh chance to respond.

Remember, handling feedback is like being a DJ – it's all about striking the right tone and keeping your audience (other potential buyers) engaged. Stay positive, be proactive, and watch those stars shine!

If you'd like me to review specific feedback for potential removal, please provide the order ID and case ID here. I'll be happy to assist you further.

Angie 🦋

0 votes
0 votes
262 views
29 replies
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