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I was banned in Brazil, because they suspended this UK account(which i never used or sold anything here).

The specialist in Brazil couldn't help me at all and said that she thinks(yes, she thinks) i was banned because of dropshipping.

The problem is, i don't do dropshipping! I send all my product directly from my company adress and have all my shipping with my company's name on it.

I began looking for dropshipping policy because i've seen people who work like that on Amazon normally, and discovered it is acctually legal and everything based on the info below:

I want to know how can i prove to Amazon that i don't do that and all my products are posted by me and sent in my adress?

I have all the labels and everything to prove, but they can't even tell me what is the problem!

I have a Disbursement that is shown in my payments page as being Acknowledged by the bank on 04/10/2024.

Yet the funds are not in my account and upon contacting my bank they cannot see the transaction and state that they require an 18 digit TRN to look into the transaction.

I have raised numerous cases (6) with amazon help to try to get hold of this TRN and each time i just get sent a Transfer Id or Trace ID which my bank say they cannot use, and the case gets closed so I have to go through the loop again.

Please can someone advise how i can get out of this loop?

Hi recently was deactivated cause of a second account that I do not have and never have owned. So I work for a third party prep center. My contact info was used for an LTL shipment for a client thinking that the carrier needed to get a hold of me directly but since my info is on the account i'am now tied to there account. I know I know wrong move but didnt think about it at the time. How do I remove my contact info from that account? Any ideas?

l need a help in opening of my account selling

Hello there

The brand I have been selling for 1 year has been moved to the approval request position today and now I cannot get approval, we do not accept approval, my products are left in the warehouse, why did amazon do such a thing out of the blue, did it happen to you, what should I do?

So here's a good one. Buyer claims item-not-received. Send tracking screenshot which clearly shows item delivered. Buyer miraculously finds item "in his recycling bin". Then immediately claims item condition is not as described (it was in superb condition) and he still wants a refund. I offer a return. He becomes abusive and says he is taking me to court. Leaves negative feedback saying I am "extremely unhelpful" and starts a return. I receive an Amazon message on Friday to say 'We have temporarily withdrawn the claim on the order. However, if you do not issue a refund when the return is received, the customer may reopen the claim.' Today is Tuesday and they have granted his claim and refunded him. There is no tracking for the return or indication that he has returned the item and I have received nothing. Amazon says I cannot use Safe-T where there has been an A-Z, that I should use 'Option to Appeal'. But there is no 'Option to Appeal' under the A-Z. Any advice? Another good day for Amazon-encouraged buyer abuse - I've been here long enough to be able to tell instantly when a buyer knows the game to play to get free stuff at my expense.

Has anyone else had experience of the ‘untouchable’ SAFE-T team? I was wondering if the following sounded familiar:

• Templated responses regardless of what you write.

• Refusal to engage in any kind of meaningful dialogue.

• Derisory compensation for customer damaged returns.

• No full refunds for customers returning the wrong item, which they didn’t even buy from you.

• Inability to complain about or escalate a claim outside of their team.

• Inability to complain about the team themselves.

• Refusal to adhere to their own policies, even when sent links.

I just got an email from the Amazon Seller Services:

Dear Seller,

The following listings are at the risk of deactivation due to violations of our policies. We are reaching out to you about this issue before it impacts your ability to sell so we can resolve this with limited impact to your business. To prevent the removal of this ASIN, please take the requested actions through your Account Health page before the dates listed on the Account Health page. You can find details of the at-risk ASINs below.

Why is this happening?

We have taken this measure because we suspect your listing for this product infringes on the intellectual property of others. The product detail page for this product uses the trademarked logo of another rights owner. We have not been able to confirm that you are authorized to use this trademark on the product detail page. Unauthorized or incorrect use of this trademarked logo is likely to cause confusion as to the source, endorsement, or affiliation of the goods. Infringement of a trademark is a violation of Amazon Intellectual Property Policy: https://sellercentral.amazon.com/help/hub/reference/201361070

How to address the listing violation?

To address your listing violation, click ‘Resolve’ next to each affected ASIN in the Suspected Intellectual Property Violations section of your Account Health page. The violation, along with the name of the brand that owns the trademark can be found under the “Reason” column on the Product Policy Compliance page on https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_abp .

To successfully appeal, you will need to submit the listing to Amazon for review after editing it in one of the following ways:

1. Remove the trademarked logo from the product detail page entirely, OR

2. Change the brand name to accurately reflect the product and match trademarked logo used on the product detail page, OR

3. Update the detail page to add compatibility terms before the trademarked term, if the product is using the trademarked term to refer to another product, such as “charger for Kindle E-Reader”, “charger compatible with Kindle E-Reader”, and “charger made for Kindle E-Reader”.

Note: There are legal requirements for the use of compatibility terms. You can learn more about these in the Amazon Intellectual Property policy: https://sellercentral.amazon.com/help/hub/reference/201361070

Once you have updated the listing as requested above and are ready to have the listing reviewed for reactivation, notify us on your Account Health page by clicking the 'Resolve' next to the deactivated listing and following the instructions provided: https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_abp .

Have your listings been removed in error?

If you believe there has been an error, you can submit an explanation through your Account Health page (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_abp ), click Resolve next to the affected ASIN and follow the instructions provided in the Has your listing been deactivated in error section. Your explanation should include the following information:

1. A letter of authorisation or licensing agreement proving that you are authorised by the rights owner to create and list products using their trademarked logo in relation to your product. The documentation submitted must meet the following criteria:

- The document includes name and address of rights owner.

- The document explicitly authorises you to use the rights owners’ intellectual property with your own brand name.

2. An explanation and any evidence or documentation demonstrating how the listings do not violate our intellectual property policies.

What happens if I do not address the policy violation?

The listing violation notification for this ASIN will continue to remain on your Account Health page for 180 days. We encourage you to address this violation notice to ensure you maintain good account health. If you do not take steps to address this policy violations and incur additional violations, your Amazon selling account may be deactivated.

You can view your account performance at https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_abp or by selecting Account Health on the home page of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies that are required to sell on Amazon.

We are here to help.

If you have questions about this policy or your account, contact us at: https://sellercentral.amazon.com/cu/contact-us

Thank you.

Amazon

We leveraged a combination of automated means to identify this issue and make this decision.

ASINs:

B0CQ8W5D9R

1. I do not sell the ASIN in question

2. There is no violation on the account health page

3. I can't even find the ASIN on amazon catalogue

How is this even possible?

Can anyone advise I have got this right - going round in circles getting confused 😂

We are the manufacturer, we have sorted a responsible person. The product is easy, not inherently unsafe and should have the safety attestation. We are having trouble updating the listings like all sellers but we are trying to move forward on that.

FBM - assuming the update of the listings finally work we are sorted, we will include paperwork with all the manufacturer details and responsible person details with each EU (and Northern Ireland) order.

FBA - we are currently opted into the remote fulfilment with FBA shipments to EU. 99% of our sales are UK only where GPSR is irrelevant, although we were hoping to grow EU sales. We are not in a position where we can put the information on the product itself. We would have to sticker each and every item on the off chance it MIGHT be sold to Europe - but the vast likelihood is that it’s going to U.K. and as we sell a low cost good that’s too many products to sticker for the gain. Therefore the only cost effective solution is to switch off remote fulfilment.

Have I got all of that correct? Or have I missed something obvious? Because if not, there is a very simple solution for Amazon to help us by printing the manufacturer and responsible person details on the packing slips that go in with every EU order? We already had to submit the information and have it marked valid. Surely they can pull that onto the packing paperwork they put in every order anyway?