didiscussions we had the same problem as everyone else with the double sales the last 2 days.

New problem we have the amount of items we can handle a day set very low at the moment as many staff are sick or away. This now no longer works and every order comes through as having to be shipped today. What is wrong with the system?

204-4941161-4245124

Buyer did not contact us - 1 reason no A-Z should have been allowed

Buyer claims the item 'did not fit' - should have been directed to return via the returns process

Claim granted, appeal denied

How can this be allowed???

@Seller_mIRnuhdx7l5sN@Seller_TSXM2A5nxWSuH Can anyone help?

There used to be an email address to contact when the A-Z appeal has been denied incorrectly - is it still working? If so - what is it?

[Moderator Edit: removed inappropriate commentary], I'm now unable to sell seeds to the EU from UK. Despite this, Amazon plague me with emails about selling in the EU. I've even deactivated all other stores apart from UK store, but Amazon still bombard me with EU store updates.

Any way I can get them to stop this nonsense?

Hi all,

I have had a customer return a fake mobile phone today.

I get the impression this isn't the customers first time doing this. They opened a return request stating 'the wrong item was sent', they have then returned a fake mobile phone using Royal Mail Special Delivery, presumably so they have proof of me receiving and it gives the impression that whatever they were returning, they wanted insured.

I have contacted Amazon support, reported abuse & opened a case informing Amazon of this fairly elaborate scam however i have recieved no help whatsoever. I am trying to get ahead of this because i already know for a fact that as soon as i deny refund, or partially refund, the customer will open an A-Z claim and i will no doubt lose the £714.99 i sold it for.

The phone the customer has returned is a fake device with a made up Serial number & IMEI. I have sent pictures of this device to Amazon but they haven't even acknowledged them.

I am unable to open a Safe-T claim and at present am unsure what options i have here, if any?

I am in two minds as to whether to report this to the police as theft. Though i know that doesn't get me my money back...

Any help is greatly appreciated.