I’m beyond frustrated with Amazon Seller Support. As a seller, I’ve found myself jumping through hoops, re-explaining the same issues over and over, and being asked for information that they already have. It's an endless cycle of redundant requests, and it’s seriously damaging both my patience and my business.
I’ve gone through countless cases, all of which have yet to be resolved. No matter how many times I’ve provided clear explanations or backed up my concerns with evidence, nothing has improved. It feels like no one is actually reading or understanding my cases, and no one seems to take responsibility for addressing the issues.
To make matters worse, every time I reach out, I'm asked for more details that they've already seen in previous correspondence. It’s beyond frustrating when you’ve already supplied everything needed for a solution, yet they're asking for it again and again as if nothing’s been done.
This whole process is a colossal waste of time. The back-and-forth never seems to get anywhere, and after all these hours spent trying to resolve issues that should be simple, I feel like I'm getting absolutely nowhere. All the stress and frustration has caused my blood pressure to rise – so hey, maybe I’ll be helping GlaxoSmithKline's stock price rise, at least.
In the end, I’ve learned that Amazon Seller Support is essentially a black hole where problems go to die. If anyone out there has any real advice or tips on how to actually get things done with Seller Support, I’m all ears. Until then, it feels like we’re just spinning in circles.
Pinned by community manager