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@Seller_Huz6FT08OxHAR

Hi,

I just noticed that about 30 ASINs have been completely removed without any prior warning. We have been selling these products for years and all the information (GTINs etc) are correct. Some of them are FBA which obviously creates a challenge with stranded inventory.

What is going on?

my account recently got deactivated due to amazon saying i had to delete a listing which did not comply with their policies. i deleted this and completed all actions. 5 months later my account gets deactivated for the same listing i deleted and no longer had.

i was also informed due to me following amazons recommendations my account had "no impact" for this violation but 5 months later here i am with a deactivated account.

every time i appeal i get a generic response and getting no where.

i have submitted a plan of action, again getting no where.

@Seller_VJ4XoAkjDpjPH@Seller_Huz6FT08OxHAR@Seller_mIRnuhdx7l5sN@Seller_pcsb5w54JugEA@Seller_TSXM2A5nxWSuH@Seller_fgtTzyHQfOM1x@Seller_iTgjdgiRqiPsn

This is an ongoing issue that needs immediate attention. I am going to tag some other sellers that seem to be facing similar issues and hopefully, collectively we can escalate this.

There are certain brands that this seems to be a bigger issue in our catalogue but I would also say that no brand is safe. The main issues are, variations going missing overnight with no trace or explanation and vital attributes missing and we do not have permission to add these back.

Missing variations

I want to clearly outline some of the issues with the removal of variations. For clarity the variations that were being removed were random. There was no similarity in category or brand and it was never the entire brand or entire category.

• Error 5461 - Consistently receiving this error and the response from seller support has been different every time. The previous batch where we had this issue, we were granted safety listing for a period of time. Upload would still see the errors coming through but we were able to manually create variations. These stuck for about a week before breaking again
• Error 5461 round 2 - We are now being asked to submit seller applications to remove error 5461, this does not make sense as we would have submitted this application when we created the SKUs. Some of these were created 4+ years ago. The documents are old now so we would have to reach out to renew them which can take time. As I am sure many sellers and mods will sympathise with here, no one in the company is interested in spending time gathering this information just for the application approval to come through and not solving the issue.
• Error 8032 - We are also seeing SKUs still attached to the parent that was removed. We have been told to add the parent ASIN to then delete and I'm sure you are already seeing the irony in this, but we are not approved to create variations as the same upload would have outlined, so we are going around in circles with this issue.

Missing Attributes

At the moment the main missing attributes are colour and size

• Error 90004401 - We are consistently seeing this error that the colour or size has not been entered even though I will attached screenshots of the upload file as well as the upload file to show that this was in fact included when it was uploaded. I did manage to get on the phone and someone who outlined that the reason why we are getting this error even tho the information is there is because we are not approved.

It is impossible to sell like this and it affects some of our best-selling brands. Seller support seems just as confused as the sellers sometimes and cases go around and around with automated replies outlining why we are seeing errors and little to nothing is done about how to remove the errors.

More clarity is needed on why some variations are randomly being removed and why are some brand permissions are being revoked without warning.

We sell lots of Genuine Philips parts on Amazon and recently had to file documents and evidence to be able to continue to sell these products due to Philips now supplying Transparency codes. We fully support this as it guarantees the customer receive a genuine part.

The issue with Amazon is it is near impossible to upload the data, we have been collecting the image files however there is nowhere to add this if you use Click and drop. It seems to be another con by Amazon to keep third party sellers out of the buy box. All we can do if feed this information back to the westminster lobby group whom can add this as another unfair process.

HI

Last week a customer ordered 3x1 item, a few days later it said:

Refunds total: -£139.47

The item never arrived

I contacted amz and received:

Hello from Amazon Selling Partner Support,

I understand you have contacted us regarding if your order will not be returned.

Kindly note that as per Amazon policy, a refund is a customer credit for all or part of the cost of a bought item. In some cases, we issue customers a "returnless refund". In other words, they are not required to send the item back to the fulfilment centre. This means they are not required to return the item. Some items that are not eligible for return may be eligible for a refund.

In your case, your product will not be returned to the inventory, it was a returnless refund and you will not be reimbursed for it.

Then to my amazement I just received this for a completely different item/ASIN :

Refunds total: -£148.89

Return not expected

Seller central just copy and paste the same reply

I can not afford to give away £300 worth of stock in 1 day

hello..!

Can someone help me out in this..

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