Welcome to Seller Forums

i had a phone call from seller support staff and he was trying to bully me into changing the COO info. I feel overwhelmed and i just want to close all my european stores.

i contacted seller support and they don't have a clue.

does anyone know how i can do this please

the way he was behaving on the phone made me sick, i couldn't understand his strong french accent. He was repeating himself and was speaking so fast. He wouldn't let me speak. He was acting like a bully tbh. Im almost 50 years old and the guy who phoned me sounded like a kid. I asked to speak to his manager and he laughed and said i can't. Then he just hung up the phone.

Hi Amazon,

I have been working daily for months now across all our EU Market Places submitting the information required for our ASINs - many ASINs under view submission say -

"Approved"

"The compliance information you previously submitted has been approved"

Are you able to explain why ASIN submissions are shown as APPROVED but they are not moving into the Archived area? As I need to see clearly which ASINs still require information to be added.

I am also having issues adding new GPSR: manufacturer contact details - as I enter it, press save then I cannot see it showing in the greyed-out list once I enter it so I cannot save the new address needed for the ASIN, it just disappears and I cannot click save. I am using FIREFOX browser and I have tried different browsers also.

Very frustrating as I still have 100's of ASINS to go through and I don't know if the information has been stored and saved.

Is anyone else still experiencing this issue?

I thought Amazon were fixing the bug/widget by 15th November 2024, nothing has changed.

I am concerned the deadline of 13th December is fast approaching.

kind regards Mr Cosmetics

@Seller_DNQGSsdC7DccM

Could someone please check their dates that Royal Mail Tracked 48 is showing on Amazon Buy Shipping. Every parcel order I am trying to dispatch is only allowing me to select Tracked 24. Tracked 48 is saying "Does not meet promised delivery date - Fri 22 Nov". Strangely standard 48 CRL is giving Wed 20th Nov as promised delivery date. So basically Tracked 48 is taking two days longer than standard CRL! Surely this must be an error.

Thanks

Greeting Amazon Community.

I have successfully registered Amazon seller account, and now face identify verification.

But i also need to change my business lisence, don't change primary contact person (maybe be called legal person), the company name

and registration number need to be changed. What should i do first, acctually i have contacted with the amazon team, and followed his guide (Settings-Business Information-Transfer Account ),but finally it shows that "You account must be in active state to initiate legal entity change".

So what should I do now? It's my case ID 10529510262.

Hi Amazon Forums Team,

Unfortunately through multiple failed attempts to get a reasonably sensible/knowledgeable reply from the Seller Support team has resulted me into coming to this forum to ask for help.

We are current getting the error of "Other rp_3p_offer in New, Used, Refurbished, Collectible condition(s)" for a product we are trying to launch. Our product is a hob scraper and we are confident that it has been mis-categorised as a prohibited product such as a knife - which it is not.

@Seller_Udi0JNbTrsmUV @Seller_hnDMgUKxMh1V4 I have read multiple forums discussions here were you were able to help - I would greatly appreciate if you can take some time to look at my case and help get this escalated to a team who can actually help. Please see Case ID 10533867932.

Thank you in advance

hello Amazon support team,

I want to sell baby feeding on Amazon. I just want to know what I will have to provide to Amazon before listing ?

Also I’m confused about CE and UKCA, if you any could explain me that would be helpful.

Thank you

Hi.

We recently started selling phone charging cables and have noticed that it tends to be a magnet for buyers which cannot read and therefore buy the cable which is not compatible with their phone. We even list which models are suitable and people still buy the wrong type, crazy...

This morning I had an email to tell me that we had been suspended from the SFP for a drop in Amazon Buy Shipping Usage to 96.75%. I reviewed the defects and all of them relate to where we have been forced to buy Royal Mail labels (via the Amazon platform) because Amazon shipping have not covered the area (e.g. Scotland, Northern Ireland). How on earth do we appeal this? I have put in an appeal explaining but as I can't "fix" the problem, I'm not sure that we will be reinstated. Has anyone managed to speak to a person with the ability to actual review and consider the defects?

I have just noticed the the Black Friday deal window is 10 days +. I may be mistaken but I thought it was just one day in previous years. Does this mean I will need to sell my products at rediculously discounted prices (determined by Amazon) for this whole period to compete? If thats what they expect I may as well stay at home!