Hi Everyone
I believe Amazon create this team only to destroy FBM Business. Tell me if i am wrong after reading my case.
One of our customer contact us 1st September his words is
"01-Sep-2024 15:19
I accidentally set the postcode to the wrong address but it still says my house what do I do"
3 minutes later we responded but this customer never respond back that message or following 3 more messages.
By the way his item already been posted to his address 30 August 2 days before his first contact.
He opened A to Z claim 28 of September, This USELESS team refund money to customer and gave us ODR
I only thinking 2 option here, A to Z team is useless full untrained people there or They main duty is destroy FBM business?
Anyone who read so far please tell me if i have any single fault in this case to deserve ODR.
BY the way 6 times i appeal the case with all screenshots , proof etc... and they keep closing case.
As all FBM Business owners we have to became one to find permeant solutions for this USELESS TEAM