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I just got an email from the Amazon Seller Services:

Dear Seller,

The following listings are at the risk of deactivation due to violations of our policies. We are reaching out to you about this issue before it impacts your ability to sell so we can resolve this with limited impact to your business. To prevent the removal of this ASIN, please take the requested actions through your Account Health page before the dates listed on the Account Health page. You can find details of the at-risk ASINs below.

Why is this happening?

We have taken this measure because we suspect your listing for this product infringes on the intellectual property of others. The product detail page for this product uses the trademarked logo of another rights owner. We have not been able to confirm that you are authorized to use this trademark on the product detail page. Unauthorized or incorrect use of this trademarked logo is likely to cause confusion as to the source, endorsement, or affiliation of the goods. Infringement of a trademark is a violation of Amazon Intellectual Property Policy: https://sellercentral.amazon.com/help/hub/reference/201361070

How to address the listing violation?

To address your listing violation, click ‘Resolve’ next to each affected ASIN in the Suspected Intellectual Property Violations section of your Account Health page. The violation, along with the name of the brand that owns the trademark can be found under the “Reason” column on the Product Policy Compliance page on https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_abp .

To successfully appeal, you will need to submit the listing to Amazon for review after editing it in one of the following ways:

1. Remove the trademarked logo from the product detail page entirely, OR

2. Change the brand name to accurately reflect the product and match trademarked logo used on the product detail page, OR

3. Update the detail page to add compatibility terms before the trademarked term, if the product is using the trademarked term to refer to another product, such as “charger for Kindle E-Reader”, “charger compatible with Kindle E-Reader”, and “charger made for Kindle E-Reader”.

Note: There are legal requirements for the use of compatibility terms. You can learn more about these in the Amazon Intellectual Property policy: https://sellercentral.amazon.com/help/hub/reference/201361070

Once you have updated the listing as requested above and are ready to have the listing reviewed for reactivation, notify us on your Account Health page by clicking the 'Resolve' next to the deactivated listing and following the instructions provided: https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_abp .

Have your listings been removed in error?

If you believe there has been an error, you can submit an explanation through your Account Health page (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_abp ), click Resolve next to the affected ASIN and follow the instructions provided in the Has your listing been deactivated in error section. Your explanation should include the following information:

1. A letter of authorisation or licensing agreement proving that you are authorised by the rights owner to create and list products using their trademarked logo in relation to your product. The documentation submitted must meet the following criteria:

- The document includes name and address of rights owner.

- The document explicitly authorises you to use the rights owners’ intellectual property with your own brand name.

2. An explanation and any evidence or documentation demonstrating how the listings do not violate our intellectual property policies.

What happens if I do not address the policy violation?

The listing violation notification for this ASIN will continue to remain on your Account Health page for 180 days. We encourage you to address this violation notice to ensure you maintain good account health. If you do not take steps to address this policy violations and incur additional violations, your Amazon selling account may be deactivated.

You can view your account performance at https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_abp or by selecting Account Health on the home page of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies that are required to sell on Amazon.

We are here to help.

If you have questions about this policy or your account, contact us at: https://sellercentral.amazon.com/cu/contact-us

Thank you.

Amazon

We leveraged a combination of automated means to identify this issue and make this decision.

ASINs:

B0CQ8W5D9R

1. I do not sell the ASIN in question

2. There is no violation on the account health page

3. I can't even find the ASIN on amazon catalogue

How is this even possible?

{personal data, link removed}

How is this seller still able to sell on Amazon?

Since August they have not had 1 positive feedback, every single one is the same story. They are sending envelopes saying "item is out of stock" instead of the physical product. This is deceivingly bypassing the SFP despatch rate/on time delivery metrics.

Also the feedback keeps showing this as a fulfilment issue when it is clearly not and just a scam by the seller.

I know multiple other sellers who have complained about this seller but nothing has happened, it does not take a genius to look at the feedback and see what is happening. Why is it so hard for Amazon to look into this fraudulent actions?

Customer bought an item.

Customer returned a different item. No prior refund applied. Not prime.

I messaged customer and told them I cannot refund without receiving the correct item.

1 week later, suddenly Amazon have refunded the customer.

I open SAFE-T claim - I can't understand why they've refunded him. SAFE-T claim denied.

I'm lost. What happened?!?!

Hi everyone,

I have a question regarding GPSR compliance and the requirement to provide Manufacturer Information. As a Private Label seller, protecting the identity of our manufacturers is critical—it’s a trade secret that we don’t want exposed to competitors.

For those of you who also sell Private Label products, how are you handling this requirement? Are you disclosing your manufacturer information publicly, or is there a way to comply with GPSR while keeping this information private?

I’d really appreciate insights from others in the same boat. How are you balancing compliance and protecting sensitive business details?

Thanks in advance!

Looking forward to hearing your experiences and advice.

Best,

June

Guten Morgen ,

ich möchte dauerhafte Mengenrabatte für meine Produkte erstellen . Ich habe gesehen, dass dies per Werbeaktion funktioniert .

Leider sind diese zeitlich begrenzt und mit Extra-kosten verbunden. Ebenso verwundert mich, dass mind. ein Werbebudget von 100€ eingetragen werden muss. Gibt es andere Möglichkeiten Mengenrabatte zu integrieren , welche unbegrenzt und nicht mit extra Kosten verbunden sind ?

Vielen Dank und stets gute Verkäufe .

Over the past few weeks I’ve noticed that I’m seeing a drastic drop in sales over the weekend. It’s been happening for the past 3-4 weekends now, my sales in the week are decent but then over the weekend my sales are pitifully low. Was wondering if anyone else has noticed this? I normally sell quite consistently throughout the week and weekend so was wondering why the sudden dip on these days? It’s really worrying as it’s already become a struggle selling here without even more problems.

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH @Seller_iTgjdgiRqiPsn @Seller_fgtTzyHQfOM1x @Seller_VJ4XoAkjDpjPH @Seller_ZyGdB49sb7An4 @Seller_j9Bd91CW3ZVpr

We recently acquired our VAT number in germany, and now we are ready to send our stock to FBA in germany. When sending the shipment, we are asked who we would like to use as our customs broker, amazon reccommends a company called AVASK. We have read the reviews and they don't look too sharp, who is a good outfit for customs clearance of our fba shipments? We already have the VAT number so do not require any of those services.

We are based in the UK.

Just lately I have had to do a verification code every single time I tried to log in. It used to be that you did it once and you would not need to do it again for a few months. Has gone now or is there anyway I can bypass keep putting the code in?

Hi Amazon Forums Team,

Unfortunately through multiple failed attempts to get a reasonably sensible/knowledgeable reply from the Seller Support team has resulted me into coming to this forum to ask for help.

We are current getting the error of "Other rp_3p_offer in New, Used, Refurbished, Collectible condition(s)" for a product we are trying to launch. Our product is a hob scraper and we are confident that it has been mis-categorised as a prohibited product such as a knife - which it is not.

@Seller_Udi0JNbTrsmUV @Seller_hnDMgUKxMh1V4 I have read multiple forums discussions here were you were able to help - I would greatly appreciate if you can take some time to look at my case and help get this escalated to a team who can actually help. Please see Case ID 10533867932.

Thank you in advance