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This morning I had an email to tell me that we had been suspended from the SFP for a drop in Amazon Buy Shipping Usage to 96.75%. I reviewed the defects and all of them relate to where we have been forced to buy Royal Mail labels (via the Amazon platform) because Amazon shipping have not covered the area (e.g. Scotland, Northern Ireland). How on earth do we appeal this? I have put in an appeal explaining but as I can't "fix" the problem, I'm not sure that we will be reinstated. Has anyone managed to speak to a person with the ability to actual review and consider the defects?

Hi there. As always this stupid company is hiding from their clients. I've been charged 50.29GBP 19.11.2024 directly from my bank account (amazon France). As I didn't use this sh*ty company for sales long time ago my account was inactivated. The thing is, I cannot contact anyone from amazon to investigate why my BA was charged, I cannot close my account too before I update card details (even if I have 0.00 balance everywhere), I can do nothing just keep paying to nowhere for nothing! So what shall I do if amazon do not allow me to do nothing apart of updating credit card details and keep charging me for something I don't know? And I cannot ask anyone what I paid for because my account is not active. No email request form. no online chat, no phone number, nothing! Just stupid warning "Your account is inactive. You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated."

@Seller_Udi0JNbTrsmUV

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Please translate your post from Amazon-speak to plain English.

Many thanks

I am a new seller (FBM). I made my first sale ad delivered the item. I received the following breakdown from Amazon: Price: £36.77 Shipping: £3.99 Amazon fees: -£8.40 Your earnings: £32.36.

However, I see that I am to receive only £29.41 in the disbursement email. This is the only sale I’ve made and I’m not on any subscription. Can someone help? I want to know where the £2.95 went to?

Are you still going through this issue as i have just started to have the exact same issue and think we could work together to solve this@Seller_8JjxRrRfpULAS @Seller_XUNeUuvrQDpgP

We recently acquired our VAT number in germany, and now we are ready to send our stock to FBA in germany. When sending the shipment, we are asked who we would like to use as our customs broker, amazon reccommends a company called AVASK. We have read the reviews and they don't look too sharp, who is a good outfit for customs clearance of our fba shipments? We already have the VAT number so do not require any of those services.

We are based in the UK.

they ignore messages , they want fake information to be generated, they hold money for years to use it some were else and they only have auto reply sets with ai so there is no customer service whats so ever

@Seller_DNQGSsdC7DccM Hi julia please help me i have reached out to everyone but nobody answers, I have gone from doing 1k sales daily to 0 due to having no buy box eligibility, i have no ip complaints and have 320naccount health with a large sales volicity i am now making no sales daily and this is really hurting my business, is there anyway you can help !

Hi

Any Sellers used: eucompliancepartner /com

Or, any other Co's that have been good?

There seems to be a lot around, but who is good is the thing.

The whole thing is madness anyway, it does not mean the item will be safe as the agent will not be aware if they are dealing with a decent maker, or not.

I can buy item Certificates already, so that means nothing either unless random tests done as even UK makers will not know if real certificates and tests performed.

It would be far better if NI was not part of EU Regs, and then just to ensure all Sellers and Manufacturers had full insurance with proof, say a database from Insurance Companies, as proof.

This whole issue is due to so many Sellers not being in the EU, so maybe EU Sellers must have an EU Insurance Company, so everyone knows at least covered if electrocuted, etc.