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Hi, can anyone confirm their disbursement issue was sorted out and how?

Thank you

hi guys

I'm having problems with charge method for my Aussie shop.

I keep getting the following error message:

Unable to chargeWe are not able to charge your account. Assign a valid charge method to restore full access to your seller account. For more information, visit our Help Pages.

This is the only shop that has this issue. All other are ok.

I've tried using debit card instead of credit but then got error saying - the card is invalid and it doesn't save.

Any idea?

Can any booksellers help me here ? I have tried the usual Amazon case route but so far it has been quite hopeless.

I was trying to list a book as 'add a new product' The search of both title and ISBN brought up no results so I went through the tedious, infinitely long and convoluted process of starting from scratch. But when i got to the end it did not go live. The listing is marked as 'incomplete'. This is the error message. Does anyone know what to do ?

You may not change the brand name on this ASIN. Use the brand name currently shown on the ASIN detail page. If you believe you are using the correct brand name, contact Selling Partner Support https://sellercentral.amazon.co.uk/hz/contact-us and mention the error code 5995.

You are receiving this error as you may be adding Offer-Listing(s) or editing a SKU not present in your catalogue or one that’s been deleted. If this was a deleted SKU, wait 24 hours before resubmitting it. If you have tried to add this SKU to the Amazon catalogue before, check your data and correct any errors before resubmitting. If product is being added to a store from another one, it may require few hours for localisation before it is valid, please check your seller account for progress or any issues.

The book is Hess, the missing years by David Irving. He has had, shall we say, an 'interesting' career. A lot of publishers did not want to bbe associated with him so he set up his own publishing house. He now sells this book from there with the same ISBN, as far as I can find out. I wonder if this could be the problem ?

Amazon keeps asking me for screenshots of the problem. I cant get that to work, and even copy and paste of the exactly the same thing does not satisfy them. And they closed my case because i did not answer them back with 'more details' ( which I dont have ) at 5 am

hi

Im trying to set up shipping templates but only available option i have under shipping settings is default shipping address. there are no tabs where i can set up the shipping templates.

In result my auctions have only local shipping method available set up by default and with default shipping cost.

How to fix this?

Hello,

My seller account was deactivated on the 17th of December because Amazon thinks one of the items Im selling may be counterfeit. They asked me to provide with Invoices. I did. I have sent invoices from authorised distributors. I have even sent my bank statements to confirm my purchases from them. They keep rejecting them as “no enough evidence to confirm”. I have appeal ten times and theres always the same automatic response. Can a person really help me please? I have been selling on Amazon for over 3 years and I have all documents legit.

Kind regards

Barbara

Hi guys,

I know this isn't exactly a new topic but we've spotted a very misleading review on one of our products. Basically the buyer is reviewing a completely different product (one we have never sold at all). They've even posted photos of the different product.

I've flagged the review and contacted customer services. Neither have worked. It's particularly annoying as they're misleading potential customers with this.

Can any admins help with this? I have the order number and all relevant details.

Thanks!

Even Amazon flex drivers are complaining that they can't access the customers address within apartment buildings. There's usually one enterance and they have a communal place for mail.

I have already cancelled a few customer purchases because i saw their ghastly address on google maps and thought 'this is a 100% loss for me'). This is the case once again with an order but i'm afraid to cancel it. not only for the sake of my metrics but also the customer might get angry.

What am I supposed to do? Amazon started this by refunding customers even when Royal mail tracking confirms delivery. Signature means nothing in a building like this and furthermore nothing stops customers from entering a different name to their own when signing and then claiming item not received. This is much easier when it's a flat address.

I'm sick of this.

I'm having a issue with one of my listing brand (Neutrogena) listing. which is enrolled into Amazon’s brand registry and on 03/01/25 I received a email saying ( suspect your listing for this product infringes on the intellectual property of others. The product detail page for this product uses the trademarked logo of another rights owner) which is due to brand name has been changed from Neutrogena to TENA for some random reasone which is incorrect.

Can any of the Amazon forum mods please help?

Hi, I was wondering if anyone could help.

I am with FBA. I have noticed that my amazon fees have gone down as of the new year. Quite considerably. What would the reason be and could I expect them to jump back up, and when!!?

apologies, I am new to this, need to know for projected profit-loss etc..

Thanks in advance

Dan